Anna Tofanelli

Experience

• 

  TNT

  Sept 1994 - Sept 1999

  Schiller Park, IL

  Helped customers place new orders easily.Forwarded important and serious matters management..Transferred urgent calls to the required departments quickly and accurately.

• 

  Quick International Courier

  Sept 1999 - now

  Ensure customer profiles are up to date Communicating delays/exceptions to customers as needed Providing central point of contact for all profile & account change requests Working with QA to ensure all SOPs are updated and procedure changes are communicated clearly to Operations Maintain and recognize opportunities to improve SOPs and highlight to Quality Management & Sales Recognize and establish upsell opportunities (OBC-Charter-Drive) Identify and liaise with Sales team any cross selling/new business opportunities Identify any threats or concerns that may impact our current or future business and highlight to Sales team Show less

  • Customer Relations Manager

    Apr 2017 - now

  • Internal Auditor

    Jun 2014 - Apr 2017

  • Customer Service Rep

    Sept 1999 - Jun 2014