Maged Adel

Experience

• 

  CROSSFIT SOUTH BROOKLYN LLC

  Aug 2009 - Aug 2011

  Personal Trainer
• 

  Suez Shipyard

  Jul 2012 - Jul 2013

  Electrical Engineer
• 

  Nasr Petroleum Company

  Jan 2014 - Jan 2015

  Electrical Engineer
• 

  Cisco Networking Academy

  Jan 2015 - Jan 2016

  Cisco Network Engineer
• 

  Vodafone

  Feb 2017 - Nov 2017

  • CXX Vodafone UK

    Jun 2017 - Nov 2017

  • Technical support UK account

    Feb 2017 - Jun 2017
• 

  Vodafone Business

  Nov 2017 - Mar 2019

  - Drove performance efficiency and developed a strategy to up-skill the central operations team members- Led, developed and inspired teams while identifying, reporting, and resolving workplace or interpersonal barriers to performance- Created reports to measure the key performance indicators (KPIs) in regard to problem and escalation management &quality and provided regular weekly call metrics to management- Managed the Business Performance team while overseeing team objectives and the delivery of business performance solutions and preparing business cases on new initiatives- Drove performance efficiency and developed a strategy to up-skill the central operations team members Show less - Assisted in launching the Irish Enterprise account for the first time in VSSE Ireland operations driving the initially agreed upon KPI metrics by 35%- Ensured service level agreements are met and maintained through accuracy in handling required tasks and communicating positively with all involved stakeholders & business unites (2nd Line, 3rd Line, etc.) in order to facilitate a timely issue resolution- Acted as a knowledge SPOC across the entire operations- Acted as a floor support/walker for nesting teams- Created a consolidated knowledge base utilized across all account functions including trainers to use in training delivery Show less

  • Ireland Enterprise PM

    Sept 2018 - Mar 2019

  • Ireland Enterprise CXX

    Jun 2018 - Sept 2018

  • Senior Ireland Enterprise Advisor

    Nov 2017 - Jun 2018
• 

  _VOIS

  Mar 2019 - now

  • Lead the implementation of technology strategies and established benchmarked KPIs, enhancing performance benchmarks and driving actionable insights across OpCos• Provide intricate high-level data reporting and analysis to the Chief Technology Officer (CTO) office for Vodafone Group markets, offering strategic insights for network optimization and operational efficiency. Translate complex data into actionable recommendations, fostering a data-driven culture within the CTO office.• Spearhead system architecture for Oracle Hyperion Planning and Google Cloud-GCP implementation in Network Planning, aligning with evolving business needs for enhanced system efficacy• Oversee the business reporting process, ensuring timely collection of market KPIs, Streamlining and synchronizing reporting timelines and KPIs in alignment with budget calendars and finance stakeholders for efficient business insights• Lead the comprehensive management of reporting systems, orchestrating Oracle Hyperion Planning (EPM) and Google Cloud-GCP implementation, ensuring high-functioning systems, fostering user growth and data security across markets• Direct a 200+ user community, providing tailored functionalities, security protocols, and adept 1st and 2nd-level support, ensuring seamless system operations, swift issue resolution, and uninterrupted functionality for a large user base• Initiate and lead projects optimizing non-financial reporting processes in Network Planning, significantly improving data accuracy and accessibility• Cultivate a collaborative tech planner community utilizing SharePoint, webcasts, and videos, while also evaluating innovative cloud-based reporting solutions Show less • Engineered and deployed end-to-end BI solutions, directing activities from requirement analysis, backlog management, to sprint planning, encompassing solution design, estimation, data processing, and visualization• Conducted proactive data analysis for impactful audits, collaborating with audit teams and stakeholders through insightful data utilization and effective communication• Maintained delivered solutions, automated admin tasks, monitored data refresh, and conducted post-implementation assessments, including lessons learned and RCAs• Optimized BI solution processes, updated technical documentation, and conducted Code Reviews• Contributed to test automation, and ensured cybersecurity compliance in development• Evaluated business architecture impact, Led scoping, planning, and delivery of forward-thinking Data Analytics for audits across Operating Companies and vendors• Crafted advanced analytics in SQL & Python tools, empowering Internal Audit functions with actionable business insights Show less - Executed and managed service requests, changes, incidents and ageing tickets of various priorities in high pressure and dynamic circumstances while leading coordination and communications/alerts with global stakeholders and support teams of multiple tiers- Administered the Major Incident Management (MIM) process and ensured adherence to process and escalation requirements within various support and delivery areas, assisting the teams in establishing SLAs and KPIs- Used ITIL best practices to support affected business units by managing, directing, coordinating and communicating and acting as a SPOC across multiple- Assisted in building the knowledge base and skills throughout the team to continuously improve service to customers and identifying training requirements and knowledge gaps alongside implementing and maintaining knowledge management systems to be used by Service Desk and technical engineers- Worked directly with Incident Lifecycle Coordinators on initiatives to drive & improve initial incident response while managing SLAs and notifications performance and status of all incidents to high-level internal leadership and clients- Coordinated triage activities while leading support, development and engineering teams to a rapid restoration of service during Major Incident events, communicating to IT leadership and escalating to senior leadership when appropriate- On-boarded external Vendors and internal business units, establishing support model framework, contractual KPIs, legal and security sign-offs- Executed and managed incidents workarounds, timely availability of major incident reports for any priority incident and actively provided analytical data, presentations and dashboards on service performance and improvements to drive and ensure the implementation of appropriate countermeasures and retrospective Show less

  • Business Planning and Benchmark Insights Data Lead

    Nov 2022 - now

  • Business Transformation Data Analyst

    Mar 2021 - Oct 2022

  • CIoT Incident Manager

    Mar 2019 - Feb 2021
• 

  Udacity

  Oct 2022 - now

  Computer Fundamentals Nanodegree Session Lead

  As a consultant to the educational platform Udacity, I utilize my specialized knowledge in the field of Computing technologies and my strong communication skills to provide mentorship and other student support services.