Devrim Ayan

Experience

• 

  Sancaktepe Municipality

  Sept 2015 - Jun 2019

  Teacher

  Using the computer in teaching and student learning... Facilitating the student’s projects using computer. (some of my students can communicate with me via internet receiving and sending their home works .and they develop their skills to help other students who cannot deal with computer and new technologies)Explaining chemical structures and their formations to students in a more understandable way via computersI implement the new teaching methods such as dividing the students into groups and assigning roles for students. Show less

• 

  Techills

  Aug 2019 - Jan 2021

  Customer Relationship Management Specialist

  Ensuring that the CRM system is properly configured and utilized.Training and supporting team members in using CRM software effectively.Analyzing customer data to identify trends and opportunities for improvement.Implementing CRM strategies to enhance customer satisfaction and loyalty.Collaborating with various departments to ensure consistent and effective customer interactions.

• 

  Verizon

  Feb 2021 - Dec 2023

  Salesforce Developer

  • Worked on Apex Data loader for loading .CSV files into salesforce.com.• Migrated data from Oracle database to Salesforce database using DataLoader.Io and completed the configurations which was in Oracle Application to Salesforce platform.• Implemented Email-to-Case, Web-to-Lead, and Web-to-Case according to the requirements.• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.• Created Workflows, Approval processes, Validation rules and sharing rules.• Created and managed User Roles, Profiles, and Hierarchies, Public Groups, Security Controls and Shared Settings. Show less

• 

  Builder Stone Global | White Matte

  Nov 2023 - now

  Cleaner