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Anand Pathania

Anand Pathania

Senior Technical Specialist

Followers of Anand Pathania228 followers
location of Anand PathaniaDelhi, India

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  • Timeline

  • Skills

    Business analysis
    Process improvement
    Management
    Technical support
    Team management
    Crm
    Requirements analysis
    Sdlc
    Team leadership
    Vendor management
    Service delivery
    Training
    Blue pumpkin
    Cms
    Itil v3 foundations certified
    Microsoft excel
    Business analytics
    Wfm
    Outsourcing
    It service management
    Project management
    Business process
    Business process outsourcing
    Outlook
    Ms excel pivot tables
    Csat
    Customer service
    Customer satisfaction
    Customer experience
    Customer support
    Lean thinking
    Internet service provider
    Macintosh applications
    Service level agreements
    Service level management
    Service levels
    Microsoft office
    Business intelligence
    Business strategy
    Requirements gathering
    Databases
    Troubleshooting
    Strategy
    Customer relationship management
    Management information systems
    Telecommunications
    It management
    Consulting
    Leadership
    Change management

  • About me

    An astute professional with vast experience service delivery experience & project management with superior knowledge of Project Management, Problem Management, Service delivery management, Transitional Management, Quality & Workforce management. CORE COMPETENCIES * Project Management * PMO * Transition Management & Risk Management * Gap Analysis * Resource management & Tracking * Service Delivery Management * Client handling & management * Vendor Management * People management * Leadership skills

  • Education

    • Air Force school Pathankot

      -
      High School Non medical

      Activities and Societies: Captain of school's basketball. Represented school football team at various levels. Runner up in inter school singing competition. Studied Physics, chemistry, maths and computers

    • Air Force School Jammu

      -

    • Guru Nanak Dev University

      -
      Bachelor of Science (BSc) Computer Science

      Graduated in science.Studied physics, maths & computers

    • The ICFAI University, Tripura

      -
      Post Gradute Diploma in Buisness Management Business Management

  • Experience

    • IBM

      Oct 2006 - Jun 2009
      Senior Technical Specialist

    • FIS

      Feb 2011 - Jun 2017

      • Sr. Business Analyst

        Nov 2013 - Jun 2017

      • Sr. Team Member

        Feb 2011 - Nov 2013

    • NetAmbit Infosource & e-Services Pvt. Ltd.

      Jun 2017 - Oct 2018
      Manager - Business Analysis

    • Bank of America

      Dec 2018 - now

      • Lead - Assistant Manager

        Jun 2022 - now

      • Assistant Manager

        Feb 2022 - Jun 2022

      • Team Lead

        Dec 2018 - Jan 2022

  • Licenses & Certifications

    • Lean Six Sigma Green Belt Certification

      KPMG Global Services (KGS)
      Sept 2021

    • Certified ScrumMaster (CSM)

      International Scrum Institute™
      Aug 2018

    • ITIL

      AXELOS
      Dec 2015

    • Lean Thinking

      INSTITUTE OF MANAGEMENT AND TECNOLOGY
      Jun 2013

  • Honors & Awards

    • Awarded to Anand Pathania
      Silver Award Bank of America Jun 2021
    • Awarded to Anand Pathania
      Elite Award FIS Mar 2011 Best Employee