
Anand Pathania
Senior Technical Specialist

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Skills
Business analysisProcess improvementManagementTechnical supportTeam managementCrmRequirements analysisSdlcTeam leadershipVendor managementService deliveryTrainingBlue pumpkinCmsItil v3 foundations certifiedMicrosoft excelBusiness analyticsWfmOutsourcingIt service managementProject managementBusiness processBusiness process outsourcingOutlookMs excel pivot tablesCsatCustomer serviceCustomer satisfactionCustomer experienceCustomer supportLean thinkingInternet service providerMacintosh applicationsService level agreementsService level managementService levelsMicrosoft officeBusiness intelligenceBusiness strategyRequirements gatheringDatabasesTroubleshootingStrategyCustomer relationship managementManagement information systemsTelecommunicationsIt managementConsultingLeadershipChange managementAbout me
An astute professional with vast experience service delivery experience & project management with superior knowledge of Project Management, Problem Management, Service delivery management, Transitional Management, Quality & Workforce management. CORE COMPETENCIES * Project Management * PMO * Transition Management & Risk Management * Gap Analysis * Resource management & Tracking * Service Delivery Management * Client handling & management * Vendor Management * People management * Leadership skills
Education

Air Force school Pathankot
-High School Non medicalActivities and Societies: Captain of school's basketball. Represented school football team at various levels. Runner up in inter school singing competition. Studied Physics, chemistry, maths and computers

Air Force School Jammu
-
Guru Nanak Dev University
-Bachelor of Science (BSc) Computer ScienceGraduated in science.Studied physics, maths & computers

The ICFAI University, Tripura
-Post Gradute Diploma in Buisness Management Business Management
Experience

IBM
Oct 2006 - Jun 2009Senior Technical Specialist
FIS
Feb 2011 - Jun 2017Sr. Business Analyst
Nov 2013 - Jun 2017Sr. Team Member
Feb 2011 - Nov 2013

NetAmbit Infosource & e-Services Pvt. Ltd.
Jun 2017 - Oct 2018Manager - Business Analysis
Bank of America
Dec 2018 - nowLead - Assistant Manager
Jun 2022 - nowAssistant Manager
Feb 2022 - Jun 2022Team Lead
Dec 2018 - Jan 2022
Licenses & Certifications

Lean Six Sigma Green Belt Certification
KPMG Global Services (KGS)Sept 2021
Certified ScrumMaster (CSM)
International Scrum Institute™Aug 2018
ITIL
AXELOSDec 2015
Lean Thinking
INSTITUTE OF MANAGEMENT AND TECNOLOGYJun 2013
Honors & Awards
- Awarded to Anand PathaniaSilver Award Bank of America Jun 2021
- Awarded to Anand PathaniaElite Award FIS Mar 2011 Best Employee
Languages
- enEnglish
- hiHindi
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