Ahmed Hosny

Experience

• 

  Raya CX

  Jan 2008 - now

  Key Responsibilities:• Sets weights for account manager's monthly goals & performance indicators and calculates monthly variable for incumbent Account Managers• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible• Managed vendor relations proactively, negotiating contracts beneficially for both parties involved• Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement Show less Key Responsibilities:• Maintained high standards of service delivery, ensuring consistent performance across all accounts managed.• Used critical thinking to break down problems, evaluate solutions, and make decisions.• Led projects and analyzed data to identify opportunities for improvement to design future customer experiences.• Implemented data-driven decision-making processes, resulting in better-informed strategic planning• Enhanced operational efficiency by streamlining processes and implementing new strategies• Conducted regular performance evaluations, identifying areas for improvement and developing action plans to address them• Reviewed financial reports regularly to track account performance, making adjustments as necessary to optimize results Show less

  • Operations Manager

    Oct 2024 - now

  • Senior Account Manager Operations

    Feb 2022 - Oct 2024

  • Account Manager

    Apr 2018 - Jan 2022

  • Senior Team Leader

    Sept 2015 - Apr 2018

  • Medical Team Leader

    Jan 2010 - Sept 2015

  • Senior Account Advisor

    Jan 2009 - Jan 2010

  • Account Advisor

    Jan 2008 - Jan 2009