V Cojocar

Experience

• 

  Ambition.ro

  Feb 2012 - May 2012

  Marketing Intern - Database Operator

  Company description: Marketing and publicity. Achievements: In two weeks I have been rewarded for being the best intern because I worked correct and efficient.

• 

  Cult Market Research

  Mar 2012 - Aug 2012

  Survey operator

  Company description: Social research and marketing based company. Achievements: Always respected the deadlines and achieving the requested targets.

• 

  Clearanswer Call Centres

  Jul 2013 - Nov 2013

  Customer Care Representative

  Company description: English call center based company. Specialized on customer support. Achievements: Placing orders in the system for UK residents at the request of the fields operators.

• 

  Ericsson

  Jun 2014 - Sept 2015

  1st Level Billing Operation Engineer at Ericsson

  Job Summary: This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Responsibilities & Tasks:▪Network surveillance, 1st level restoration and preventative maintenance▪Monitors, performs troubleshooting, fault acknowledgement and fault analysis for Billing, CRM and CRM Telephony, DWH, MNP, EA I and Mediation.▪Manages fault resolutions and service deliveries for BSS in the production environment▪Work with the application for trouble ticket management▪Interacting also with tools as Remedy, Citrix, Putty and SQL Plus at daily basis▪Maintains the service delivery level within the agreed SLA’s▪Manage in SLA and following the WLA and OLA all the trouble tickets that are being raised. Also interacting with the client through mail and phone - Common support - business process support.▪Provides resolutions to service requests and faults identified by other area or raised via a corporate system that relates to BSS systems▪Solves standard problems in the BSS area based on the existing procedures▪Interprets / understands technical information and prepares technical documentation▪Interacts with other Technicians, customer technical staff and other groups within Service Delivery organization (Back Office, EDM, other Front Office teams)▪Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)▪Use effectively telecom knowledge to manage faults and customer demands▪Following on a recurrent basis Group KPIs, OLA and WLA▪Understand and follow up the Priority Matrix▪Direct interaction with the costumer▪Work in an international environment, with customers and suppliersAchievements: Shift Leader from 01.04.2015 Show less

• 

  Oracle

  Sept 2015 - Dec 2017

  Oracle Fusion Sales Cloud Application Technical Support Engineer

  -Offer technical support for Oracle Sales Cloud which is an integral part of Oracle’s complete CX suite,closely integrated with other Oracle CX applications-Offer technical support for Sales Analytics (OBIEE),where customers are capable of creating reports,configure dashboards,infolets,etcSkills used for this:SQL,SQL tuning,BI knowledge,cloud technology knowledge,Oracle Fusion Middleware knowledge about Data Modeling in Oracle Business Intelligence Publisher(create reports,scheduling jobs,managing report jobs,create report definitions,design layouts)-Support also Oracle Fusion Business Process Models as it is a integrated service with Oracle Sales Cloud mainly in Contracts Approval area-Offer technical support for customer that want to integrate Fusion App with external EBS/ DocuSign applications using the application programming interface-Support for configuring security/security settings for users across application in Oracle Identity Manager (OIM) and Authorization Policy Manager (APM) -Diagnose and monitor system processes from Cloud Enterprise Manager, Weblogic-Using SOAP webservices;Technologies:XML,XML Schema,SOAP,WSDL,WS Policy.-Using REST APIs.Oracle Sales Cloud provides multiple public REST APIs that can be used to access data stored in Sales Cloud and construct integrations to other systems.Secure access to these services requires appropriate authentication for the environment,standard HTTP methods and JSON syntax-Diagnose customer’s problems by checking the server logs/status/configurations,or application settings-Diagnose/develop groovy custom scripts in order to reach customers expectations-Excellent communication skills in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support and customer personnel.-Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible Show less

• 

  Enghouse Systems

  Dec 2017 - Apr 2018

  Customer Support Engineer
• 

  UPC Romania

  Apr 2018 - Feb 2021

  IT Application Support
• 

  Vodafone

  Feb 2021 - now

  As an Operational Readiness Architect, I am responsible for ensuring the successful deployment and operational readiness of various projects within the organization. I work closely with project managers, technical support teams, and other stakeholders to ensure that all operational requirements are met, and that the projects go live without significant issues. I also review and track projects, conduct and organize regular meetings, and ensure that the operational support team is prepared to manage the new feature or application. Key Responsibilities:• Project Review and Tracking, Project Architecture Analysis: Analyze project architectures to ensure a thorough understanding of scope, of various technologies involved. This includes evaluating the technical aspects of projects and ensuring they align with operational readiness standards.• Experience with Cloud Migration Tracking: I tracked the migration of on-premises applications to cloud environments (Billing, Provisioning), ensuring a smooth transition and minimal disruption to services.• Stakeholder Collaboration: Conduct regular meetings with project managers, the technical service owners, and other stakeholders to address all requests/needs promptly. • Support Team Preparation: Ensure that the support team is fully informed about the projects and prepared to provide the necessary support. This involves creating and managing documents such as Operating model or RACI matrix and organizing KT meetings.• Operational Excellence: Participate in operational excellence initiatives and weekly calls to discuss and improve operational processes. • Disaster Recovery Planning: Plan and supervise disaster recovery tests and ensure compliance with business continuity plans. • Documentation and Reporting: Create and manage comprehensive documentation and reports to support operational readiness. Examples: Operational Readiness Process, Operating model, Projects List and updates report. Show less My day to day job includes the following:Manage and implement software solutions for supporting and developing customer business needs.Handle application configuration in all IT application that we have in support, according with the business needs, including integration between apps.Investigate and analyze incidents, in order to solve and prevent problems.Monitoring business applications in order to reduce incidents. Solve problem tickets maintaining the SLA agreement. Find, investigate and correct inconsistences between apps and database.Deploy and install application upgrades to correct defects or to implement new features.Create and maintain technical documentation.Assist the testing team at need.Monitor and maintain automatic scripts of the internal processes. Work with the incident manager in order to escalate incidents. Skills: SQL/Big Oracle DB, Unix, WebLogic, WS Show less

  • Operational Readiness Architect

    Sept 2021 - now

  • Information Technology Application Support

    Feb 2021 - now