Amy Doyle

Experience

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  Various Companies

  Feb 1998 - Jul 2004

  Previous Work History

  ➤ Assistant District Manager – Chamberlin Edmonds/Change Healthcare, Atlanta, GA – 05/2002 to 07/2004➤ Health Care Representative – Chamberlin Edmonds/Change Healthcare, Atlanta, GA – 03/2001 to 05/2002➤ Director of Administration – ART Medical Management, Inc., Mobile, AL – 02/1998 to 10/2000➤ Compliance Officer – ART Medical Management, Inc., Mobile, AL – 10/1999 to 10/2000➤ Director of Customer Service – ART Medical Management, Inc., Mobile, AL – 02/1998 to 06/1998

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  Change Healthcare

  Aug 2004 - now

  District Manager/Director of Field Services

  ➤ Participating in or leading sales, implementation, and operations meetings within the district in order to facilitate growth.➤ Establishing and maintaining relationships with hospital managers and executives at over 20 hospitals spanning 3 states.➤ Attending meetings and trade shows in order to network and cultivate existing and prospective client relationships.➤ Developing goals, setting schedules, and supervising the work load for approximately 32 employees across 3 states.➤ Recruiting, interviewing, hiring, and evaluating staff as well as mentoring staff and encouraging employee development.➤ Overseeing over $60M in Medicaid remittances across 3 large hospital systems for Eligibility and Enrollment Services.➤ Leading a diverse team of Managers and Patient Advocates responsible for assisting patients in obtaining coverage.➤ Establishing and developing innovative partnership approaches to exceed all annual performance expectations.➤ Coaching and developing top talent by hiring and mentoring team members from entry level to management roles.➤ Identifying potential challenges and opportunities and proactively forecasts complex staffing needs and industry changes.➤ Monitoring patient and hospital relationships, customer service, and satisfaction and making delivery improvements.➤ Ensuring patient and hospital accounts were updated correctly, in a timely manner, and in compliance with regulations.➤ Identifying training needs and conducting onboarding and training for new staff as well as ongoing staff training.➤ Developing strategies to assist employees in attaining goals and assisting in start-up processes at new facilities.➤ Demonstrating the use of strong organizational and communication skills to prioritize and disseminate information.➤ Managing the field services department to meet patient needs, the company's fiscal requirements, and regulations. Show less