Kunal Ahuja

Experience

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  Hutchison Whampoa (HUTCH)

  Sept 2004 - Apr 2006

  Retention Executive

  Role:• Responsible for retaining existing customers and generating additional cross-sell and up-sell revenue based on outbound calling; retained and increased loyalty of HUTCH customers• Handled pre to post conversion, worked on CN Case, Refund Case• Collected amount on deactivate case after providing solution• Ensured sale of Value Added Services (Caller Tune, GPRS, Voice Mail, Hutch Access)Service Provider• Executed Hutch Access Rectification (Via Bluetooth & Infrared)• Managed GPRS Rectification • Handled corporate for Services (Nice tale communication, Data info sis) Show less

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  Idea Cellular as Team Leader -

  Oct 2006 - Mar 2007

  Corporate Sales Executive

  Role:• Implemented aggressive sales plans and ensured sales quotas were met and exceeded while surpassing client service expectations• Identified and networked with prospective key stakeholders, generated business from the existing accounts and achieved profitability and increased sales growth• Responsible for periodic achievement of the customer acquisition revenue targets for the assigned corporate through a team of executive• Ensured the adherence to the payment collection/ Outstanding Systems & procedures as per the company policies• Led a team of sales executives and allocate accounts & sales targets in coordination with sales vertical• Built the customer loyalty by ensuring the QOS through coordination with back end support Show less

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  Icici Prudential Life Insurance Co. Private Limited, Pune

  Mar 2007 - Nov 2011

  Sr. Executive - Customer Service

  Role:• Managed the tasks of providing information on changes regarding insurance services and products• Prepared reports as well as maintaining insurance policies and records• Assisted clients in areas of insurance claims and ensured the claims are paid on time• Supervised the financial reconciliation activities of the branch entailing cheque receipting, cash and cheque tallying at end of the, banking of cash and cheque collected & prepared reconciliation statement on daily basis with credit tracking• Worked as ADVISOR recruitment for managing through scrutiny of advisor application forms, arranging for the IRDA training for applicants. Scheduling Exams & Post results, generate their codes and arrange for licenses• Administered branch customer service with specialization in escalated case resolution pending for grievances from end customer with zero defect history• Led process changes and implementation across function in Rural Vertical• Pivotal in setting-up new branches• Contributed to establishments of micro shops and its smooth functioning• Maintained the data for flow of business; managed all functions of the micro shop as SPOC for all queries and complaint Awards & Accolades: • Acknowledged in the Annual R&R session Rendezvous for contribution in Cost Optimization, CMS Tie-up with The Bank of Rajasthan, Retention (Feb, 09) • Conferred with:o Compliances Champion Trophy for compliances implementation in Jaipur Clustero TATVA Award from Ms. Shika Sharma (MD and CEO) for MFD Kunji (Complete Software Solution)• Received the Best Employee of the Year 2008 & got Howzzat Award for Recycling• Successfully completed Micro Office Project of Productivity Analysis with Operationalization for Rajasthan Show less

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  Edelweiss Tokio Life Insurance Co. Ltd.

  Nov 2011 - Dec 2014

  Cluster Manager – Alternate Channel (Rajasthan, Punjab, Haryana & MP

  Role:• Headed a team of professional RM’s and ensured achievement of assigned targets as per the framework• Imparted effective training & development to RM's; monitored performance of RM’s and conducted regular team meeting & performance review programs• Achieved monthly, quarterly & yearly business targets through desired relationship management• Facilitated administrative & operational supports to team for smooth functioning • Reported to Regional Manager • Achieved desired manpower as per the objective & profile as well as achieved new business targets (Premium & NOPs) Highlights:• Acknowledged as inner of contest for Dubai Travel Highest Achiever Award for territory and 2 Highest Achiever in India• Deputed/ posted to Chandigarh during Jun’14 - 16th Dec’14 Show less

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  HDFC Life

  Dec 2014 - Jun 2015

  Sales Manager

  Role:• Managed 16 branches and led 16 Executives to manage branches efficiently• Launched the bancassurance and new business alliances channel; on-boarded multiple banking relationships in the co-operative banking space• Tracked HNI customers, rural customers through bank• Engaged in issuance, risk management, R&R management & other related functions• Successfully built a very strong & robust department, penetrated and retained the client base by focusing on wealth and asset products; turned around the Bancassurance business for the regionHighlights:• Conferred with Certification of Appreciation for:o Lead conversion Ration FY 2014-15o Annual Mission FY 2014-15 Show less

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  Satguru Rojana.Retail Pvt. lTD

  Jun 2015 - Sept 2019

  Regional Manager

  Products Handled/ Brand Promotion: Food Products/ Non-food Products/ Gyming Equipment/ Commercial KitchenwareKey Result Areas:• Driving sales by appointing exclusive distributors for placement of products in open market & retail outlets; setting targets and conducting joint business reviews with dealers to achieve agreed sales volumes• Steering procurement/ purchase (export)• Managing retail outlets entailing stock management/ purchase/ modern tie-ups; displayed credentials in setting up & opening outlets and branches for export• Directing retail outlets, modern trade tie-ups/ export house activities w.r.t. sales orders to Western African Countries-Guinea, Conakry, Senegal, Dakar, OUAGADOUGOU – Burkina Faso, Cape Verde, Praia/ Gulf – Lebanon, Beirut ; travelled for import to Sri Lanka, Colombo and UAE, DubaiHighlights:• Built a continuous double digit revenue growth for division every year amounting to INR 30 - 50 Lakhs for domestic market• Accomplished profitability for exports of about US$ 50 Thousand - US$1 Lac per quarter• Developed channels in Rajasthan region and increased revenue share of channels to overall region revenue of amplifying:o Domestic business from 8% to 20%o Exports business from 20% to 40% Show less

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  Future Generali India Life Insurance

  Sept 2019 - Jan 2021

  Senior CSM

  • Heading a team of professional RM’s and Senior RM's and ensured achievement of assigned targets as per the framework• Imparted effective training & development to RM's and Senior RM's; monitored performance of RM’s and Sr. RM's and conducted regular team meeting & performance review programs• Achieved monthly, quarterly & yearly business targets through desired relationship management• Facilitated administrative & operational supports to team for smooth functioning• Reported to Regional Manager• Achieved desired manpower as per the objective & profile as well as achieved new business targets (Premium & NOPs)• Managing 20 branches and lead 5 Executives to manage assets branches efficiently.• Tracked HNI customers, rural customers through bank• Engaged in issuance, risk management, R&R management & other related functions• Successfully built a very strong & robust department, penetrated and retained the client base by focusing on wealth and asset products; turned around the Bancassurance business for the region Handling Assets vertical in partnership with AU Bank Show less

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  Bajaj Allianz Life

  Jan 2021 - May 2023

  Senior Area Manager

  Managing Axis Bank Partnership

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  Star Union Dai-ichi Life Insurance Company Limited

  May 2023 - now

  Associate Regional Manager