Cassandra Lint

Experience

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  Idaho Department of Correction

  Aug 2008 - May 2010

  Technical Records Specialist I

  Manage Central Office records, IDOC records retention, audit files/file contents.

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  Volt Workforce Solutions

  May 2010 - May 2011

  Service Desk Analyst I, Contractor

  Tier 1 Service Desk support for Retail, Corporate, Pharmacy, and Independent locations. Included over the phone assistance with hardware, software or network issues. Worked in multiple OS platforms, software and hardware configurations.

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  SUPERVALU

  Jun 2011 - Aug 2013

  Tier 1 Service Desk support for Retail, Corporate, Pharmacy, and Independent locations. Included over the phone assistance with hardware, software or network issues. Worked in multiple OS platforms, software and hardware configurations. Created flow charts of sql code for completed reports. Researched macro to synchronize excel 2007 with SharePoint data views. Assisted with power point presentation creation. Worked on wiki Enterprise Dictionary project assisting with management of review process and metrics. Worked to design and start creation of SharePoint community site.

  • Customer Service Representative II

    Aug 2011 - Aug 2013

  • IT Intern

    Jun 2011 - Aug 2011
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  Valice, Inc

  Sept 2013 - Jul 2014

  Customer Support Representative

  Proactive account reviews with clients - review client's subscriptions and what is included. Gather project requirements and assign tasks to team. Monitor project progress. Review project tasks when complete to be sure they meet client specifications. Interact with clients via phone, email and in person. Provide one on one WordPress, SmarterStats, SEO, and Control Panel training. Maintain, update and create wiki documentation for internal team use. Submit updates to client Knowledgebase articles when appropriate. Assist with email migrations. Handle billing inquiries, invoices, and past due accounts. Assist with website creation and update projects.Addressing and/or escalating hosting-related alertsPerforming and assisting customers with: hosting account setups, inbound website and domain transfers, email setup and configuration.Making website edits and configuring basic website functionalityAssisting customers with performing their own website edits. Show less

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  Idaho Department of Correction

  Oct 2014 - Aug 2015

  IT Support Technician

  Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Perform specialized support work that involves an extensive in-depth knowledge of the program. Review, evaluate, correct, and process records for personnel action requests. Interpret or determine compliance with user account rules, regulations, statutes, and/or program policies and procedures. Interpret, explain requirements, processes, and procedures to others, internal and external. Access, maintain and update manual and/or computerized records systems and develop reports. Make and receive phone calls from internal users to assist with user account problems and questions. Monitoring a records system to identify and correct errors. Researching a variety of sources to resolve problems. Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. Entering and retrieving data using a computerized records system. Show less

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  KMP

  Feb 2015 - May 2015

  IT Quality Assurance Analyst

  Contract position with IDOC to help image computers and get software installed for users. Also assisted in updating inventory.

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  Valice

  May 2015 - Jul 2015

  Account Manager

  Proactive account reviews with clients - review client's subscriptions and what is included. Gather project requirements and assign tasks to team. Monitor project progress. Review project tasks when complete to be sure they meet client specifications. Interact with clients via phone, email and in person. Provide one on one WordPress, SmarterStats, SEO, and Control Panel training. Maintain, update and create wiki documentation for internal team use. Submit updates to client Knowledgebase articles when appropriate. Assist with email migrations. Handle billing inquiries, invoices, and past due accounts. Assist with website creation and update projects.Addressing and/or escalating hosting-related alertsPerforming and assisting customers with: hosting account setups, inbound website and domain transfers, email setup and configuration.Making website edits and configuring basic website functionalityAssisting customers with performing their own website edits. Show less

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  Idaho Correctional Industries

  Aug 2015 - Mar 2016

  IT Support Technician

  Establish policies and procedures for publishing Web pages; identify human and fiscal resources to aid in the design and development of Web site; research opportunities to publish and expand Web applications; identify training requirements for other employees who interface with website. Diagnose and fix bugs and problems with Web sites; research and analyze new technologies; generate and monitor statistical reports. Assure web site technical performance; develop, assess and communicate web site usage and security policies and standards; assist in the planning of overall agency strategy regarding web development; and perform overall administration of sites at an agency-wide level. Show less

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  Robert half - office team

  Nov 2015 - Mar 2016

  Contractor

  Temporary work as Receptionist on an as need basis.

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  Idaho Department of Correction

  Mar 2016 - Jun 2020

  Design, develop, and implement end user solutions that support agency goals. Focus on improving business processes with automation. Responsible for electronic forms, workflow, and business processes, including identifying and recommending hardware or software products needed to complete projects. Customer facing communication to gather project details; create project scope documentation for review and approval; develop plan to implement new solutions including tracking actions and timelines; create technical documentation. Show less Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Perform specialized support work that involves an extensive in-depth knowledge of the program. Review, evaluate, correct, and process records for personnel action requests. Interpret or determine compliance with user account rules, regulations, statutes, and/or program policies and procedures. Interpret, explain requirements, processes, and procedures to others, internal and external. Access, maintain and update manual and/or computerized records systems and develop reports. Make and receive phone calls from internal users to assist with user account problems and questions. Monitoring a records system to identify and correct errors. Researching a variety of sources to resolve problems. Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. Entering and retrieving data using a computerized records system. Show less

  • Software Engineer II

    Nov 2017 - Jun 2020

  • IT Support Technician

    Mar 2016 - Nov 2017
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  Office of the Governor - Information Technology Services

  Jun 2020 - Jul 2022

  Web Hosting and Application Engineer/Infrastructure Engineer 3

  Laserfiche Administrator and Developer, M365 Administrator focusing on SharePoint, Teams, Power Platform, Web Hosting, Web Application Administrator.

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  Idaho Department of Correction

  Jul 2022 - now

  Project Manager

  Lead agency-wide projects to deliver technical and process solutions, using data and research to drive Laserfiche projects forward.Assess existing systems and processes, identify areas for improvement, generate and implement system changes.Measure, evaluate, and communicate project performance to all stakeholders.Plan, facilitate, and conduct meetings.Plan and implement projects including coordinating the development of project scope, goals, work plans, timelines, implementation strategies, and measurement processes/methods for assessing progress toward goals and project outcomes.Interpret and explain specialized or complex material into information usable by the public.Developing and monitor contracts. Show less