Jane Griffiths

Experience

• 

  Watchdog Management

  Sept 2014 - Dec 2014

  Intern

  Assisted artist managers with tasks such as creating expense reports, building photo libraries and researching royalty collection companies in the US and Canada.

• 

  Time + Works Group

  Jan 2015 - Aug 2016

  Managed the bookkeeping for a number of Vancouver-based musicians and entertainment-related companies. Managed the office and planned weekly staff events. Assisted with the planning, production, hospitality, execution, immigration and reconciliation for a number of music-related events, including the Squamish Valley Music Festival and LG 104.3 Shorefest. Time + Works Group was the former parent company of Secret Study Projects, Boompa Records, Tonic Records, and Do604/Do250. Assisted in the planning and execution of six events for the STORYHIVE Music Video Edition throughout BC and Alberta, including venue sourcing, catering, scheduling, and hospitality. Assisted in the hiring for and launch of Do604 and Do250. Coordinated meetings and scheduling.

  • Event Production & Business Management Assistant

    Apr 2015 - Aug 2016

  • Intern

    Jan 2015 - Apr 2015
• 

  Replay Destinations

  May 2018 - Jul 2020

  Working internally and with external agencies, monitored website launches, print and digital marketing materials, and sales and marketing strategies. Oversaw corporate communication and brand management and supported the Chief Strategy Officer in both corporate and destination-driven initiatives. Provided strategy and creative development support to Replay’s destination-based sales and marketing teams across all nine of Replay’s projects throughout North America and the Caribbean.

  • Marketing & Communications Coordinator

    Feb 2019 - Jul 2020

  • Analyst & Marketing Intern

    May 2018 - Jan 2019
• 

  Email Allstars

  Jul 2020 - Oct 2021

  Restructured the customer success department into a scalable "pod" structure to accommodate the company’s rapid growth. Trained two Customer Success Managers how to lead onboarding calls, about email marketing strategy, how to handle escalated client issues, and how to manage their own “pods” of account managers. Reduced average project timeline from 12 to 8 weeks by implementing new account management processes and reporting. Trained new Head of Fulfillment to take over the customer success and creative departments. Show less

  • Strategic Partnerships

    Jul 2021 - Oct 2021

  • Head of Customer Success

    Jan 2021 - Jul 2021

  • Customer Success Manager

    Jul 2020 - Jan 2021
• 

  Freelance

  Feb 2022 - Jul 2022

  ECommerce Marketing Strategy & Project Support

  Consulted on eCommerce marketing agency processes, strategy, structure, sales, and partnerships. Managed Klaviyo accounts including campaign and flow strategy, technical set up, analytics and creative direction. Supported Shopify website development projects.

• 

  Sofar Sounds

  Mar 2022 - now

  Events Crew Lead
• 

  Digital Hot Sauce | Strategy & Growth Marketing Agency

  Jul 2022 - Apr 2023

  Director, People & Accounts
• 

  Outliant

  May 2023 - now

  Marketing Manager
• 

  Hardsider

  May 2023 - now

  Marketing Manager