Caroline ABOU RACHED

Experience

• 

  Diaz Group LLc.

  Apr 1997 - Jun 1997

  Developer engineer

  Developing an application for Bank BNP- chaine m6- preparing tools guide to users

• 

  Linc lebanese interbank cards

  Sept 1997 - Feb 1999

  Processing treatment center assistant

  Controlling of all banks transactions processing - linc was connected to 34 banks - elaborating monthly statistic to BDL- elaborating daily statistic to general director- elaborating monthly processing to insurance company: SNACoordination with customer service dpt to provide all clarification for customer enquiries.

• 

  Itnbroker

  Apr 1999 - now

  Starting by building a customer service spirit internally specially by branches operators, offering them the monthly training: - customer service quality- ten most important say that customers like- how to deal with angry customer- how to say no to a customer- customer service skills- improving communication skills- collection tips - up selling and cross selling- renewal performance- spin methodology- Training to new staff to be enrolled as branch operator Resolving any complaint to meet customer satisfaction- reporting the data complaint to marketing dpt. Adjusting client database- controlling data entriesDeveloping customer relationship management : greetings birthday - new born baby- soon recoveryCurrently i created with media coordinator the feedback card. Show less

  • Senior General underwriting and Reinsurance

    Oct 2014 - now

  • IT Project Manager

    Aug 2014 - now

  • Customer Service Manager

    Apr 1999 - now

  • Hamra branch manager

    Oct 2009 - Sept 2011

  • Head of claim dpt

    Jan 2007 - Sept 2009

  • Underwriting head of dpt

    Apr 1999 - Dec 2007