Ricco Tjandra

Experience

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  McDonald's Corporation

  Feb 2006 - Dec 2010

  Ensures smooth running of day to day shift operationsDealing with customer feedback and complaintsWeekly inventory counts and generating report for weekly reviews.Performs weekly ordering to facilitate with store's demand Create crew roster in accordance with company's budget, policies & procedures Hiring new crew members to maintain highest service quality and employee's welfarePerform month end reports and presentation to nominated consultant Ensuring every shift runs smoothly and also leading by example.First point of contact for customer recovery for unsatisfied customerDelegate jobs and whilst ensuring safety work procedures is upheld at all times Trainer for new crew membersReport & review new crew development and progressTaking responsibility for a raw food item. Taking Into account what was lost/perished or out of date.

  • Assistant Manager

    Jun 2008 - Dec 2010

  • Shift Supervisor

    Jul 2007 - Jun 2008

  • Crew Trainer

    Feb 2006 - Jun 2007
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  Crown Resorts

  Dec 2010 - Nov 2015

  Install, maintain and repair both mechanical and circuitry issues with electronic gaming machines and other supporting equipments scheduled and unscheduled.Maintain 100% game functionality in all gaming machines on shift.Keeping meticulous documentation and records on inventory, parts and repairs in accordance with company policies & procedures. Deliver the highest possible customer service experience to all patrons entering the casino vicinity.Possesses comprehensive knowledge on all crown related promotions/ facilities/ launches/ events also incorporating payouts & jackpots.Recruiting crown valued Signature Club MembersFix minor faults and errors on electronic gaming machines and also patrons' point of information throughout the crown complex

  • Higher Duties Gaming Technician

    Jan 2012 - Nov 2015

  • Gaming Attendant

    Dec 2010 - Dec 2012
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  PT. Nasional Makmur Sejahtera

  Nov 2015 - Oct 2016

  Sales Executive

  Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly and annual territory analyses.Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.Recommends changes in products, service, and policy by evaluating results and competitive developments.Resolves customer's issues by investigating problems; developing solutions; preparing reports; making recommendations to clients & management regarding sales and strategy.Maintains professional and technical knowledge by attending educational workshops. Show less

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  Lazada Group

  Mar 2017 - Jun 2018

  - Defining strategy for Automotive Category in Lazada Indonesia with understanding of internal and external variables that impact the business, while ensuring alignment with broader business goals and vision.- Responsible for category sales and profit performance, including planning & forecasting.- Providing business analysis to understand the impact of category decisions on the sales & profits.- Defining category pricing, marketing strategy and tactical promotion to drive sales and awareness.- Managing Key Account Managers to bring the best products provided in Lazada at the best price.- Representing Lazada to advise external partners on e-commerce for their market strategy in Lazada Automotive Category- Identifying assortment gaps and collaborate with Vendor Acquisition team to bridge the gap by onboarding new brands and merchants.- Optimizing mix between Retail outright buys and Marketplace.- Driving brand engagement and brand sales performance through joint business planning and regular business reviews with Brand Partners and Key Accounts.- Working with cross-functional teams to manage Automotive Category, execute on campaigns and strategic projects, namely Marketing, Merchandising, Pricing, Sourcing and Operations teams. Show less KEY Roles:• Responsible for further growing Lazada Marketplace and generating revenue by negotiating a broad range of deals with sellers• Work closely with the Senior Category Manager to define the next hunted brands/sellers that the category requires to ensure fluid growth• Proactive in building and defining customized negotiation/pitching strategy with the key sellers/brands• Incubate newly acquired Sellers and Brands for the first 3 months to ensure potential growth for the sellers• Manage and engage newly acquired sellers & brands using Consultative selling style, coupled with the structure and organizational skills needed to drive deals closure in a new business environment• Ability to identify, develop and manage a valuable prospect list based on our standard product offerings • Aspire to sell not only our platform but also value added services that will ensure the key seller/brand have access to our full product suite, to grow their businessKey Achievements:• Consistently achieved KPI Targets and grow New Seller Lived Targets by 30% in the last Quarter.• Grow Motors Category Assortment by 5% the last Quarter• Assisted in Enabling 8 New Merchants to achieve USD 20k Sales Revenue 3rd Quarter 2017 Show less

  • Category Management

    Jan 2018 - Jun 2018

  • Vendor Acquisition Manager

    Mar 2017 - Jan 2018
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  Honestbee

  Jun 2018 - Jan 2019

  Head Of Business Development

  - Direct and monitor business development team to ensure healthy inflow of strategic account- Perform end-to-end key account management from reporting to business updates- Identify and form business partnerships with Brands, Banks and Affiliates- Pursue and close deals with major supermarkets, grocery merchants and corporate accounts- Create forecasts and comprehensive business development plans to drive sales and awareness - Involved in planning and executing marketing campaigns to increase revenue and visibility of the company- Develop and lead an entrepreneurial, proactive, high-intensity culture in the company Show less

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  Intrepid Group Asia

  Jan 2019 - Oct 2022

  Head of Sales and Business Development