Kirk Desmond

Experience

• 

  United States Air Force

  Mar 2002 - Mar 2008

  Communications and Information Project Manager

  • Gathered information from customers for IT requirements documents and researches technical solutions for customers• Collaborated with 15 personnel to update base blueprint insuring 100% accurate annually • Managed $431K Medina M01 cable project, leading to base expansion of additional 1000 personnel• Redesigned SQL database for communication requirement, improve customers interface and reduced backlog of requirements by 74%• Resurrect 433rd Airlift Wing Advance Console System $228K project, completed installation in three months to prevented emergency airlift mission degradation • Manage the installation of $350K Biometric ID database system for entrance in the base, insuring 100% visitor validation and enhanced base security• Remedied new $636K EMDG clinic communication shortfall, identifying additional 29 network drops needed for proper service Show less

• 

  US Air Force Reserve

  Sept 2008 - Aug 2014

  Knowledge Manager

  • Manage the full life-cycle of information flow using Electronic files (SAN Server), databases, organization websites, and paper medium• Point of contact for Commander and Executives of the unit, ensuring their issues were resolved and in a timely manner • Managed six personnel assigned tasks, evaluated, developed training plan, and trained personnel enabling them to reach their full potential• Website maintenance: content update and design using HTML GUI interfaces• IT Support for 150 personnel: Printer mapping, Configuring Outlook, Group Policy, Windows 7 & Vista, and Smartcard (certification) updates• Configure and update personnel database ensuring 100% accountability• SME: trained personnel on File Plans, content management, and IT support Show less

• 

  Durham Public Schools

  Aug 2013 - Jun 2014

  Workstation Technician II

  • Support school of 1200 students that staff uses Windows or Mac by troubleshooting issues that arise on either OS hands on or remotely connecting using UltraVNC • Ensure staff are able to communication with VOIP phones by troubleshooting physical connection and working CISCO Call Manager and Unity• Support users’ personal phones and tablets (iOS, Android, Windows) configuring setting such as email and wireless connection allowing users to be connect to school 24/7• Install and configure school licensed software such as Citrix, Cisco VPN, and Microsoft Office Suite • Act as liaison between user and Tier III support on issues that cannot be resolved locally ensuring customer was updated and issues were resolved to their satisfaction• Imaged Windows computers with Kbox and newly purchase Macs using an Apple server enabling staff and student to have the proper technology • Deploy 160 Windows 7 student laptop ensuring machines were proper add into AD, allowing students to have latest technology to enhance their education• Collaborated with Network Team on new wireless system, ensuring smooth transition to the new system and allowing for minimal customer impact Show less

• 

  Wipro

  Sept 2014 - Jan 2015

  IT Technician

  • Managed the migrating 280 XP machines to Windows 7 in four months ensure the end of year deadline was met• Worked with users on scheduling upgrade of their machine allowing a seamless transition from XP to Windows 7 for the user• Resolved compatibility issue of software on Windows 7 allowing for users to have 100% of their programs

• 

  Hewlett-Packard

  Feb 2015 - Jul 2015

  Sr. PC Support Technician

  • Provided site support of global banking organization with 2000 users resolving range of issues inside a Windows 7 environment• Repaired printer’s hardware and software issues allowing users continuous use of company resources • Coordinated with users for internal moves of personnel for departments to utilize proper synergy between coworkers• Set up new hires ensuring new employees would productive from first day of employment

• 

  Citi

  Nov 2015 - now

  • Established SharePoint for tracking headcount, developed Access database for maintaining monthly updates, and extracted data and developed monthly headcount statistics for management• Responsible for organization Capacity Plan modeling working with global partners for data collection, enhancing model to include attrition and growth rates, and meeting Global Leads quarterly allowing Global Leads to identify if they are staff properly• Create productivity report using product processor data, established goals for employees based on historical data and meeting with managers, allowing managers to track their high performances and employees who need further training• Develop reporting to identify Tranche missing in product processor and provided needed detail to team to be able to build Tranche, ensuring all Tranches are in product processor• Breakdown of NBSER number that is reported to regulators. Detailing source reports, VBA code used, and system source reports for senior leadership to understand how final NBSER number was created• Identified reports for NBSER that were incorrect, came up with solution, then implemented solution that fixed the reporting to ensure correct values are reported to regulators Show less • Edited and maintained RPA code to automate redundant processes for business• Provide support of 100+ Access databases by troubleshooting any issues that may arise allowing team members to continue outputting data from databases with minimal interrupt • Built and maintain multiple SharePoint sites to track requests enabling work to be prioritize and done more efficient • Adjusted report criteria per ever-changing business needs through constant communication with external teams, ensuring SSRS Reports remained relevant and accurate• Organized business database to develop and maintain using SQL code allowing department to track and improve overall performance• Develop process using SQL and Talend to pull data and create files that upload to system helping users better investigate open items• Trained and supported a team of four colleagues on Talend software allowing them to attain the knowledge on how to work with the system as well Show less

  • Vice President - Loans Metrics & Reporting

    Sept 2022 - now

  • Assistant Vice President - Loans Metrics & Reporting

    May 2021 - Sept 2022

  • Financial Analyst

    Nov 2015 - May 2021