Jennifer Padrigo

Experience

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  Teleperformance

  Jan 2005 - Mar 2008

  Team Supervisor

  • Create an inspiring team environment with an open communication culture.• Monitor team performance and report on metrics.• Motivate team members.• Discover training needs and provide coaching.• Recognize high performance and reward accomplishments.

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  Western Union

  Apr 2009 - now

  • Ensures that global and country-specific policies, programs and procedures are being implemented and works closely with the regional oversight support units such Fraud Risk Management, Financial Intelligence Unit and Government Sanctions and Interdiction teams.• Reviews and investigates cases of escalations and referrals coming from any source group.• Conduct reviews of Agent's AML/CFT and Anti-Fraud programs to ensure that agent/sub-agent partners and their locations meet regulatory standards.• Provide support and assistance to Agents in their implementation and adoption of WU compliance programs to make sure strategies are aligned.• Attends to daily administration tasks of the AML Department and other related functions. Show less • Quality evaluations and audits on Platform Operations processes, standards, and specifications, ensuring quality standards are maintained and adhered to.assist in the onboarding/certification process, and identifying, designing, implementing, and executing Quality Assurance initiatives.• Provide feedback with recommendations to Platform/Partner Operations Specialists/Partner Quality Evaluators, Supervisors, and Managers.• Perform calibration sessions, that will help identify recommendations on procedural and process changes, determine Quality Assurance standards, and constantly recognize quality trends and additional training needs.• Assist in the development and implementation of new Quality Review processes and tools. Show less

  • AML Compliance Officer

    Jun 2023 - now

  • Sr. Quality Assurance Specialist

    Jan 2021 - Jun 2023

  • AML Compliance - KYC Specialist

    Nov 2018 - Dec 2020

  • Digital Outbound Specialist

    Jan 2015 - Nov 2018

  • US - Offline Support Specialist

    Mar 2014 - Dec 2015

  • APAC - Online Support Specialist

    Apr 2009 - Mar 2014