William Upton

Experience

• 

  London Irish Rugby Club

  Aug 2017 - Aug 2017

  Intern

  Assisting the first team manager in day to day duties of the club.

• 

  Toast Brewing

  Nov 2018 - Mar 2019

  Intern Breadwinner

  • Achieved above target sales into on-trade venues, whilst prospecting new event sales.• Oversaw logistics and procurement within the supply chain and delivery of our beer, maintaining 90% on time deliveries.

• 

  Brockley Brewery

  May 2019 - May 2021

  Brewer

  •Promoted to interim head brewer, in charge of all brewery operations, including supply chain and logistic management across two sites.

• 

  The Belleville Brewing Company

  May 2021 - Feb 2022

  Senior Brewer

  • Trained two junior brewers with minimal experience, gave them the confidence and ability to brew without supervision.

• 

  Sunday

  Feb 2022 - Jul 2022

  Account Executive - Customer Success Team

  •Led onboarding efforts for newly signed restaurants, developing customized solutions for their specific needs, which increased adoption in new restaurants by 30%. •Trained restaurant staff and analzed large data sets discovering insights into customer trends, allowing for personalization, resulting in an impressive 60% adoption rate.•Troubleshot and effectively resolved issues identified by restaurants, decreasing wait times by 20%•Collaborated with the sustainability team to devise and implement initiatives progressing the B-Corp goal.Reason for Leaving – The company closed the London Branch, so the job was no longer available. Show less

• 

  ChargedUp

  Jun 2022 - Oct 2022

  Operations Executive

  •Managed a team of riders to optimized ChargedUp network, maintaining an impressive 80% working charging stations rate.•Spearheaded a complete rebuild of firmware maintenance systems leading to a 25% decrease in shipping delays. •Oversaw installation and testing of hardware in venues, working closely with both internal teams and external stakeholders to ensure maximized utilization.Reason for leaving – The company merged with a competitor leading to changes in the operations team.

• 

  Soccialy (Acquired by Socially Recruited)

  Oct 2022 - Feb 2023

  Customer Success Manager

  •Streamlined onboarding process for new schools, ensuring smooth implementation and increasing operational efficiency by 30%.•Orchestrated collaboration between schools and marketing team, resulting in 60% of schools hiring through Soccialy.•Surpassed revenue targets consistently through successful renewals and upsells, achieving an outstanding 70% renewal rate and 50% upsell rate.Reason for leaving – seeking career advancement opportunities in Canada.

• 

  LEAP Legal Software CA

  Sept 2023 - now

  Support Specialist