Mark Champness

Experience

• 

  Guildford Spectrum Leisure Complex

  Feb 1999 - Jul 2001

  Sports and Leisure Assistant
• 

  Various

  Apr 1999 - Jan 2013

  Basketball Coach

  Coaching and organising various basketball sessions, programs and teams across the greater Guildford area.

• 

  Challengers

  Aug 2000 - Nov 2003

  Playworker
• 

  University of Surrey, PGMS

  Aug 2001 - Feb 2002

  IT Technician
• 

  Surrey Sports Park

  Sept 2004 - Sept 2008

  IT Technician
• 

  Godalming College

  Aug 2008 - Jan 2012

  Network Technician

  Responsibilities included support for the college's staff and students across a range of teaching and learning requirements, administration of the Wintel infrastructure estate, support and deployment of PCs and other end-user devices, user training and engagement, and longer-term planning, procurement and deployment of IT services.

• 

  Christ's College Guildford

  Jan 2012 - May 2013

  Network Manager

  Management of all aspects of the College’s IT network, including support technicians and oversight of the department’s budget. Working with staff, students, and the College's leadership team in supporting and developing all aspects of IT at the College.

• 

  Matsco Solutions

  May 2013 - Nov 2014

  Leadership of a technical team and hands-on management of the delivery of support, projects, and stakeholder management to a range of clients in the banking, finance and private equity space - as well as Matsco’s internal network, VPS cloud platform, and co-location services.

  • Technical Team Leader

    Jan 2014 - Nov 2014

  • Infrastructure Engineer

    May 2013 - Jan 2014
• 

  University College London

  Nov 2014 - Apr 2016

  Senior Systems Administrator

  Providing specialist technical skills within an ITIL service management framework in creating, securing, and administering infrastructure technologies that underpin IT services for enterprise wide and smaller, specialized user communities that are both internal and external to UCL.

• 

  VistaJet

  Apr 2016 - Oct 2021

  Responsible for leadership of a geographically disperse team providing value to our customers and stakeholders through the delivery of global, secure, responsive, and progressive IT services.

  • Global Head of IT Infrastructure

    Jan 2019 - Oct 2021

  • IT Infrastructure Team Leader

    Jul 2017 - Jan 2019

  • Senior IT Administrator

    Apr 2016 - Jul 2017
• 

  Google

  Oct 2021 - now

  Technology Operations Manager

  Leadership of a team of UK-based staff delivering best-in-class IT services to Google employees, managing engagements and escalations with key customer stakeholders, collaboration with partner teams to achieve shared objectives, leadership of continuous improvement efforts in customer service and operations, and to identify and deliver strategic initiatives.