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Heather Fritz, CCUF

Heather Fritz, CCUF

Swing Shift Manager

Followers of Heather Fritz, CCUF164 followers
location of Heather Fritz, CCUFSaginaw, Michigan, United States

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  • Timeline

  • About me

    HR Organizational Development Specialist at Dow Credit Union

  • Education

    • Michigan Bankers Association

      2004 - 2006
      MBA Certificate of Completion Program

      Management and sales development, and team building.

    • Northwood University

      2006 - 2008
      Bachelors Degree Business Management

      Studied Business Administration

    • Cornell University

      -
      Certificate in Diversity, Equity & Inclusion DE&I Certificate

    • Delta College

      1989 - 1994
      Associate Science

      Studied Science

  • Experience

    • McDonalds Restaurant

      Jan 1989 - Jan 1991
      Swing Shift Manager

    • Next Door Food Store, Imperial Oil

      Mar 1991 - Mar 1995
      Assistant ManagerCashier

    • Bank One NA (formerly First Chicago NBD)

      Jun 1996 - Mar 1998

      • Senior Teller

        Mar 1997 - Mar 1998

      • Teller

        Jun 1996 - Mar 1997

    • Bank One

      Jun 1996 - Mar 2004
      Relationship Banker

      Sold wide array of banking products and services including:traditional bank products and services, home equity and personal loans, mutual funds, annuities, bonds and credit cards.

    • Bank One NA (formerly First Chicago NBD)

      May 1998 - Apr 2000
      Lead Teller

    • Bank One NA

      Jan 2001 - Jan 2002
      Customer Service Associate II

    • Wolverine Bank

      Dec 2003 - Nov 2007

      Conducted interviews and assessments for hiring and promoting employeesDetermined budget goals for branch and staffOrganized sales meetings and referral training of support staffPROFESSIONAL ACCOMPLISHMENTProduced over $11 million first year as a Deposit Development SpecialistRanked number 1 of 12 for most quality referrals to Licensed Banker resulting in highest dollars in investments as a Customer Service RepresentativePromoted within first 10 months of employment at Wolverine BankInterviewed and evaluated potential Senior Management candidates for Wolverine BankFormed and lead product development teamPromoted 6 times in 4 years at Bank One Show less

      • Deposit Development Specialist

        Dec 2004 - Nov 2007

      • Branch Manager/Business Development Officer/Sales Trainer

        Dec 2003 - Nov 2006

    • Dow Chemical Employees Credit Union

      Jan 2009 - Sept 2022

      Responsible for assisting members with credit union services at the teller window, training and assisting new member services representatives, explaining credit union policies and procedures, and representing the credit union in a positive, courteous manner. Duties also include assisting the Supervisor, and opening and closing the department.

      • Member Services Representative III

        Jan 2009 - Sept 2022

      • Member Services

        Jan 2009 - Aug 2011

    • Dow Credit Union

      Mar 2019 - now

      Organization-wide training and development, including developing, implementing, revising and maintaining training programs to provide consistency and continuity of learning throughout the organization.

      • HR Organizational Development Specialist

        May 2023 - now

      • Training Specialist

        Mar 2019 - May 2023

      • Training Specialist

        Mar 2019 - Sept 2022

  • Licenses & Certifications

    • Certified Credit Union Facilitator

      Credit Union National Association
      May 2023