Michael Osborn, MBA, DTM, CSSYB

Experience

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  Nordstrom

  May 2003 - Dec 2009

  Cashier/Stockperson

  •Continually contacted to work special sales events as Cashier/Stockperson •Unpacked, sorted, and prepared large amounts of merchandise and helped with stockroom reorganizations•Assisted in reorganizing the sales floor to accommodate extra merchandise and increased customer traffic•Provided superior service to customers and was often regarded as a Sales Consultant

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  PCC Sylvania Bookstore

  Sept 2005 - Sept 2007

  Training Specialist

  •Promoted from cashier to trainer in less than 3 months•Trained and supervised over 100 new employees during tenure •Provided trouble shooting and conflict resolution between cashiers and customers•Informed management of personnel issues and participated in resolution •Promoted sales of electronic goods and encouraged up-selling of products

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  The Duck Store

  Sept 2007 - Oct 2009

  Literary Duck Associate

  •Promoted from Cashier to Literary Duck Associate specializing in the Guaranteed Reading Materials Program •Transferred from PCC Sylvania Bookstore after PCC graduation•Utilized internal database for customer order research, expected arrival times and current inventory status•Unloaded and stocked shelves with new college textbooks during peak inventory levels

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  Oregon Daily Emerald

  Aug 2009 - Jun 2010

  Advertising Sales Representative

  •Awarded Salesperson of the Year 2010•Prospected new accounts to increase revenue •Managed relationships with over 30 accounts•Consistently exceeded sales goals by up to 200%•Closed numerous sales for special publications with tight deadlines

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  Office Depot

  Sept 2010 - Apr 2011

  Customer Service Specialist

  •Awarded Brand Ambassador: January and February 2011 - highest employee recognition at store level•Unpacked and restocked new merchandise onto sales floor in accordance with sales floor stocking procedures•Assisted coworkers by cashiering and consulting customers on sales floor during busy or break periods •Consulted with customers to identify specific product needs and ensure better purchase and store experience •Drove sales by consulting customers on benefits of company services to enhance product satisfaction Show less

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  Nordstrom

  Apr 2011 - Jul 2012

  •Promoted from Stockperson at Tigard location to Receiving Materials Handler at Beaverton location•Consistently exceeded management expectations, receiving much positive feedback from superiors •Unloaded, redistributed and unpacked new and transferred merchandise to make it sales floor ready •Promoted from part-time to full-time Stockperson in less than two months•Continually maintained good communication with superiors and exceeded their expectations•Unpacked, sorted and stocked shelves with inbound freight and reorganized current merchandise•Performed daily reorganizing and clean up of large stockroom to improve safety and efficiency of Sales staff•Received much positive feedback from Sales staff for superior stockroom organization and cleanliness

  • Receiving Materials Handler

    Oct 2011 - Jul 2012

  • Stockperson

    Apr 2011 - Oct 2011
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  Mayo Clinic

  Aug 2012 - May 2023

  In my role as Manager of Central Services and Equipment Management I was responsible for managing medical equipment inventories worth $10M+ with an aim of achieving optimum outcomes. One of my key assignments in this role is to ensure the effective disinfection of medical devices by strengthening trust amongst key stakeholders with a 97% or higher passing rate on ATP testing. I'm tasked with developing and maintaining strong relationships with Biomedical Engineering, Infection Prevention and Control, and Nursing Administration.Below listed are my key accomplishments within this role: Got promotion from Logistics Coordinator to Manager after gaining recommendations from several mid and senior-level managers. Established a brand-new department "Central Services and Equipment Management" to efficiently manage sanitation, distribution, and storage of high-volume portable medical equipment. Increased value of the work unit by adding equipment and products to the service line and streamlining processes to break the chain of infection on portable equipment through consistent decontamination and effective distribution to patient care areas. Show less During this tenure,Along with many other tasks, I directed and coordinated various initiatives to increase employee morale and overall operational productivity. I used various inventory management programs by PAR Excellence while acting as a local super-user. I created detailed documentation for standard operating procedures.Highlights of my contributions include: Promoted from Logistics Associate after ten months as a Mayo Clinic employee. Transformed warehouse operations by implementing effective policies and processes. Redesigned workflows for package receiving and distribution services from planning to execution. Implemented weight-based inventory management system "PAR Bar" to achieve operational efficiency. Increased focus on supply distribution/inventory management by transitioning to supply logistics in Hospital. Show less In my previous role as Logistics Associate:I assisted in managing logistics systems while coordinating the distribution of goods, inspecting goods and materials, and tracking shipments. I created and communicated shipment schedules, as well as prepared and maintained shipment paperwork, records, and digital databases.My top achievements within this role are the following: Decreased process time of primary vendor shipments by 45 minutes per day. Improved production speeds and saved time by analyzing and reducing steps for task completion. Leveraged expertise to improve the efficiency and effectiveness of job practices within the first two months. Performed as an interim team leader before job promotion for leading the team with aim of meeting and exceeding set performance goals. Show less

  • Operations Department Manager

    May 2019 - May 2023

  • Logistics Coordinator

    Feb 2014 - May 2019

  • Receiving Clerk

    Aug 2012 - Feb 2014
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  Express Employment International

  Jun 2023 - May 2024

  Business Development Manager

  In my role as a Business Development Manager at Express Employment International, I partnered with local companies in Jacksonville, Florida to provide staffing solutions that aligned with their workforce and operational goals. Through strategic collaborations and active engagement, I aimed to deliver optimal solutions that fostered continuous growth and success.• Developed strategic partnerships with local companies to provide staffing solutions• Collaborated actively to deliver optimal solutions that fostered continuous growth and achievement. Show less

• 

  Stellar Energy

  May 2024 - now

  Supplier Quality Specialist

  In my role as a Supplier Quality Specialist at Stellar Energy, I am committed to maintaining the highest standards of safety and quality in supplier workmanship. I have successfully managed the supply base and addressed material and equipment issues to drive favorable results for clients, suppliers, and the company. Additionally, I have collaborated with Procurement, Project Management and other stakeholders to support supplier quality management and ensure a strong supply chain. • Engaged in supplier quality matters to uphold safety and quality standards.• Addressed material and equipment issues to drive favorable results.• Collaborated with Procurement and other key stakeholders to support optimal supplier quality management. Show less