Amer Alrhahleh

Experience

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  Jordan Kuwait bank

  Jul 2006 - Feb 2007

  Customers service

  Selling banks products and services through direct and cross selling to achieve branch goals and targetProviding accurate, quick and high quality service that meet customer’s requirement and exceed their expectationsSpotting any potential selling opportunity and refer it concerned partiesExecute all counter transactions in an efficient mannerHandle customer requests / inquiries in a professional manner, and refer them to concerned parties whenever neededFollow up customers complaint with all concerned people and department Handle efficiently custody items and keys as per custodian matrix and related policies and procedures. Show less

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  Arab Bank

  May 2007 - now

  ( Senior corporate services officer ) · Providing existing bank customers ( especially Corporate customers ) with professional and high quality services that meet their requirements’ and exceed their expectations .· Providing guidance and support to employees reporting to him/her.· Handling BM responsibilities in case of his/her absence subject to authority matrix . · Identify customers’ needs ( especially Corporate customers ) and fulfilling it with proper banks products and services · Handle corporate customers requests / inquiries related to their accounts products and services in a professional manner with referring them to respective RM whenever needed .· Approve various corporate customers requests and counter transactions according to authority matrix .· Promote banks services and products· Coach and train staff reporting to him/her to ensure full awareness of banks products , services and P&P.· Carry / handle efficiently custody items , and keys as per custodian matrix , and relevant P&P. Show less - Letter of Guarantees (LG)Issuing all kinds of LG bid bond,performance,advance payment,payment,maintanenace-Issuing Guarantees for foreign Beneficiaries- Bills of Collection.(BC)Inward and outward BC Settlements of inward BC on maturityAcceptance of inward BC by customersProcessing documents for outward BC - Letter of credits (LC)Process all the requirements for the issuing of the letter of credit for customers wishing to open an LC in favor of international or local supplierExecute the amendments on the LC importNotify exporters of receiving letter of credit in their favor- Follow up maturities to obtain acceptances and customer transfers- Inward and outward transfers - Receives and verifies customer's cheques, in order to be sent to collection cheque- Opening accounts for corporate customers Show less

  • senior Corporate Service Officer

    May 2013 - now

  • Corporate services officer

    May 2007 - May 2013