Muhammad Ali Zafar

Experience

• 

  Tariq Abdul Ghani Maqbool & Co.

  Oct 2012 - Oct 2013

  Intern

  - Provided insights for financial improvement through auditing and analysis.- Reduced spending by 10% and improved financial control.- Prepared accurate accounts and tax returns, ensuring compliance.- Compiled and analyzed data for clear financial insights.

• 

  Allied Bank Limited

  Oct 2013 - Oct 2019

  - Improved operational efficiency by 88% through audit recommendations, enhancing risk mitigation.- Achieved a substantial 70% cost savings while effectively managing the branch service budget.- Managed trade finance with an 86% accuracy rate and a remarkable 90% customer satisfaction rate.- Reduced credit review time by 30% through efficient credit monitoring systems. - Facilitated secure international fund transfers with a 99% success rate in MT-103 and inward remittances.- Streamlined client account setup, cutting processing time by 30%.- Improved communication efficiency with free format messages, reducing errors by 25%. - Efficiently managed customer profiles and account operations, achieving a 20% increase in satisfaction.- Issued checkbooks and ATM cards, enhancing thousands of customers' banking experience.- Proficiently managed TDR, lockers, and cleared transactions, reducing processing time by 15%.- Executed online fund transfers, stop payments, and standing orders, reducing transaction costs by 30%.

  • Banking Services Manager

    Mar 2018 - Oct 2019

  • Trade Finance Officer

    Jul 2016 - Oct 2019

  • General Banking Officer

    Oct 2013 - Jun 2016
• 

  MCB Bank Limited

  Oct 2019 - Jun 2023

  Branch Service Manager

  - Maintained 95% procedure adherence, ensuring 98% service quality and satisfaction. - Improved compliance by 89% via audits and CRM, resulting in 90% data accuracy. - Achieved an 85% revenue increase through coaching.- Implemented AML/CFT measures, reducing issues by 89% and ensuring regulatory compliance.- Enhanced service team KPIs by 88%.

• 

  Al Fardan Exchange L.L.C.

  Dec 2023 - now

  Front Line Associate

  • Facilitates customer remittance and currency exchange transactions, including electronic and telex transfers, ensuring accuracy and timeliness.• Drives cross-selling efforts by informing customers of Al Fardan products and services, contributing to revenue growth.• Handles customer inquiries and resolves complaints related to transactions, exchange rates, and branch details, maintaining high customer satisfaction.•Prepares accurate end-of-day, daily, and weekly sales reports to monitor branch performance and ensure operational efficiency.• Assists in branch marketing during off-peak hours, increasing branch visibility and customer engagement.• Adheres to branch protocols and regulatory guidelines, including shift management, to streamline customer service operations. Show less