Eric Anderson

Experience

• 

  Picture Perfect Scrapbook Co, LLC

  Jan 2007 - Jan 2010

  Warehouse manager

  Shipping and receiving product, inventory, and supplies preparation

• 

  Peterson Caterpillar

  Feb 2010 - Mar 2010

  Intern

  Computer upgrades and fixes. Replaced power supplies, hard drives, keyboards. Resolved help desk tickets. Removed viruses, recovered deleted files and acquired a basic understanding of their phone system.

• 

  CLD Pacific Grain, LLC

  Jan 2011 - Mar 2011

  Consultant

  Support Desk, setting up and maintaining their backup system(Acronis), resolve help desk tickets, and relabeled their backup disks for a more streamline and efficient experience.

• 

  Chubb Insurance, Inc

  Nov 2011 - Nov 2011

  Consultant

  Short-term project to move their employee's workstations(Windows XP) to Windows 7. Employees were pleased with the changeover and noticed a significant increase in the computer's performance, minimal questions and troubleshooting

• 

  Wacom Americas

  Jul 2012 - Jul 2012

  Consultant

  Setting up new towers(Windows and MAC) for company use, installing/uninstalling company software, and troubleshooting.

• 

  Wells Fargo

  Aug 2012 - Sept 2012

  Consultant

  Project to take inventory and disconnect computer equipment from a location that was no longer in use

• 

  Wells Fargo

  Feb 2013 - Feb 2013

  Consultant

  Two projects, same month:1.) Relocated users' equipment to new office building. Moved computer and network equipment, as well as setup selected users with new hardware.2.) Relocated users' equipment to new office within same building.Both places had no complaints and only minor issues which were resolved quickly.

• 

  FedEx

  Sept 2013 - Jun 2014

  Package Handler

  Handling customers'​ packages with loading. Recently, I've gotten in contact with my supervising manager with a number of project ideas that has the potential of increasing productivity and efficiency within the company.

• 

  Xerox

  Jun 2014 - Jan 2016

  Customer Service Representative

  Answered calls from external customers who use the company's client's products and services and resolve issues.

• 

  Seterus, Inc

  Jan 2016 - Feb 2019

  Late Stage Delinquency Management

  Managed customer calls and implemented actionable plans for the client to become current on personal mortgages. Relayed information to Team Lead and Subject Matter Expert (SME) for extenuating circumstances. Handled multiple personalities over the phone.

• 

  Trailhead Marketing

  Mar 2019 - Oct 2024

  IT Manager

  Saved the company over $100,000 annually while improving overall functionality. Setup multiple company networks for VoIP environments. Deployed new systems in a logical and easy to update manner. Worked alongside multiple developers to help improve the user experience for an in-house custom built CRM. Edited 1-2 hour episodes for a podcast including both audio and 4K video, with editing and minimal effects.