Sergii Khaliman

Experience

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  Concentrix

  Sept 2016 - Jun 2022

  ▪ Provide professional responses to user comments and questions on social media and other channels according to agreed service levels▪ Owning and resolving technical issues for customers using the tools and resources provided▪ Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process.▪ Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels▪ Drive customer satisfaction and enhance the Client brand, through championing products and educating customers▪ Actively reviews customer effort and helps increase brand awareness through social media and other channels▪ Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments▪ Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach▪ Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver.▪ Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately▪ Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through▪ Post images, video and copy responses as per instructions provided▪ Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments▪ Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities See less Show less

  • Technical Support Specialist

    Aug 2019 - Jun 2022

  • Customer Support Engineer

    Sept 2016 - Jun 2022
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  Fibrus

  Jun 2022 - Sept 2022

  NOC engineer
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  Computacenter

  Sept 2022 - now

  Information Technology Support Engineer
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  Pinnacle Response Ltd.

  Apr 2024 - now

  Support Engineer