Abdullah Mansuri

Experience

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  Sparkenhoe Community Primary School

  Mar 2016 - Mar 2016

  Teaching Assistant

  ● Supported teachers across different year groups (Year 5 and Year 6) with offline instructional activities for over 50 students, such as reading, writing, maths art, and sports.● Increased learner engagement by 20% by coordinating and supervising short group exercises related to the specific subject material part of the school curriculum for over 25 students across 6 lessons.● Assisted 3 teachers with classroom management by helping them with lesson planning, material preparation, and implementing positive reinforcement techniques for over 75 students across 3-year groups.● Mentored 5 students with learning difficulties by delivering individual 1:1 sessions, tailoring multisensory support on literacy and numeracy skills to their learning needs, boosting their confidence and academic performance. ● Communicated with over 10 parents weekly, to discuss their child’s progress and resolve any issues related to homework, attendance, or peer relationships, improving student engagement and satisfaction within my classroom. Show less

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  Bright Network

  Aug 2020 - Aug 2020

  Business, Operations & Marketing intern

  Participated in a 3-day internship program focusing on business, operations, and marketing, led by industry leaders including Enterprise, Google, GSK, M&S, and P&G and worked on a simulated marketing challenge for Enterprise.● Designed and developed a marketing strategy for promising fleet expansion opportunities in the UK by conducting a swot analysis on 3 locations, and recommending the most profitable location.● Developed a cost-effective marketing strategy to increase the brand’s value in the new market with a £50,000 budget and a 2:1 estimated return on investment, by setting three key objectives to achieve within the first year. Show less

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  Freelance

  Sept 2020 - Jul 2021

  Logo Designer

  ● Designed over 25 distinct brand logos for small to medium-sized businesses, delivering a unique brand identity per client’s requirements whilst actively providing suggestions to further elevate the brand, resulting in earning positive feedback from 90% of clients.● Collaborated with the client throughout the design phase from the initial concept ideas to the final logo designs, using feedback sessions to ensure their needs and expectations were met and increasing their satisfaction rate on average by 20%. Show less

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  JPMorganChase

  Sept 2020 - Oct 2020

  Virtual Program Participant: Software Engineering

  A virtual work experience facilitated through Forage, mirroring the type of work performed by software engineers at JP Morgan Chase & Co.● Developed my proficiency in Python by employing its versatility to create a dynamic candlestick chart for a trader’s dashboard, enabling them to more accurately and efficiently spot under/over-valued stocks.● Optimised a client-side web application by revamping the code to visualise a real-time line chart that updates with data from the server application, increasing the accuracy and efficiency of their trading strategy.● Leveraged Perspective software to produce live graphs that visualised data feeds from various sources for traders to monitor and optimise their trading strategies, increasing profitability. Show less

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  University of Leicester

  Oct 2020 - May 2021

  Library Champion: Project Manager

  Supporting the University's library team, I contributed to various projects and initiatives aimed at enhancing the quality of available library services.● Spearheaded a team of 8 members to successfully deliver the "Represent Project" by facilitating weekly meetings, monitoring progress and effectively resolving conflicts, earning positive feedback from library staff and users.● Designed the “Represent survey” to understand the customer base's (students) needs and preferences, evaluated current library services, and collaborated with over 5-course representatives across the university to distribute it to over 500 students across 6- degree programs.● Analysed the respondent data from the “Represent survey” to design and develop 7 service improvements and 4 project proposals to improve the diversity and inclusivity of library collections and services, increasing works by underrepresented authors.●Presented and secured approval for project proposals and service improvement recommendations from the senior library management team, which expanded the library’s collection by adding 80+ new titles from diverse genres and authors, introducing 4 new services and improving reading lists for 4-degree programmes Show less

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  University of Leicester Students' Union

  Jan 2021 - Jul 2021

  Curriculum Consultant

  Collaborated with the School of Business faculty to contribute to changes being made in the curriculum, ensuring it is more inclusive and representative of students' lived experiences.● Conducted primary research across the business school faculty to gauge sentiment towards the decolonisation initiative through a mixed-methods approach, combining quantitative and qualitative data collection methods(survey, 1:1 personal interviews) to ensure a holistic understanding of the faculty's perspectives, achieving a 53% response rate.● Analysed sentiment data from the survey using natural language processing and sentiment analysis to extract insights on the faculty’s sentiment: positive, negative, or neutral; proposed data-driven strategies to increase faculty engagement with the decolonisation initiative, impacting over 150 faculty members.● Developed and submitted 4 innovative proposals to improve student experience within the business school, resulting in the approval and implementation of 3 projects within the first year, and 1 long-term project spanning the next five years (designing and implementing a new Economics module), benefitting 500+ students annually. Show less

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  Leicester City Council

  Nov 2021 - Dec 2021

  Surveyor

  ● Conducted 50+ surveys with students and residents for the Leicester Household Survey 2021 on post-covid demographics, achieving a 95% completion rate and providing valuable insights for the client’s report.● Increased survey response rates by 15% by engaging with students on the de Montfort University campus by using effective communication and persuasion skills. ● Addressed inquiries from 100+ residents/students concerning the survey, effectively guiding them to additional support where necessary, leading to an outstanding 90% satisfaction rating. Show less

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  Centrica

  Feb 2022 - Oct 2022

  Within British Gas Energy, I managed agile teams (scrum and Kanban) and drove the delivery of tech solutions for B2C customers, delivering £10-25m+ in revenue annually.● Ensured consistent delivery of robust and quality tech solutions (averaging 2% defect rate and an average NPS score of 64 across all customer service journeys) for 3 agile teams across 3 different customer journeys by facilitating scrum ceremonies, managing cross-functional dependencies with internal and external teams, and removing blockers to delivery, resulting in an average story point completion ratio of over 80% per sprint.● Identified and refined three regulatory user stories through backlog audits, enabling rescoping for delivery in the upcoming quarter to maintain regulatory compliance, resulting in substantial business savings of £1.7+ million.● Led a new agile team (Home Move) to tackle a complex customer journey by establishing the agile process, providing 1:1 agile coaching to over 10+ team members, implementing continuous improvement cycles, and coordinating with product owner and stakeholders to ensure alignment of the MVP with team capabilities, resulting in a 150% increase in user stories delivered per sprint within 6 months.● To reduce ramp up times for new colleagues, I developed the "Azure DevOps guide" training pack and delivered personalised 1:1 coaching sessions to over 10+ team members in agile methodologies, received an average rating of 4.5 out of 5 for the effectiveness of my coaching, resulted in 30% decrease in ramp up time for new hires, 40% decrease in cycle time and an increase in self-governance and agile proficiency within the team.● Collaborated with the senior leadership team to deliver a department wide Azure DevOps platform upgrade to improve forecasting and visibility of work completion by influencing senior leadership to adopt a “segmented task” approach, resulting in a average decrease of over 15% in cycle time across the agile teams. Show less I managed the operational resolution process for Home Move exceptions within British Gas Energy. This was my secondary responsibility in addition to my primary role.● Led a team of 8+ operational experts to overcome the challenge of reducing a large caseload of historical escalations by implementing targeted policies to improve case delegation and escalations within the team, and facilitating effective cross-functional team communication between operational experts and customer service agents, resulting in a 60% decrease in average case resolution times and a 98% reduction in the number of historical exceptions cases within 3 months.● Ensured compliance with customer satisfaction and service quality SLAs by monitoring and reporting on the productivity of the operational team through daily operational meetings and creating performance dashboards, resulting in consistently exceeding SLA targets by 10%.● Led the development of a new escalation management system on Salesforce by facilitating collaboration between the operation and technology teams to develop a solution which improved operational efficiency, decreased processing time and reduced costs, resulting in an average daily savings of 35+ minutes per case.● Designed and built a bespoke operational solution on Microsoft teams for the customer escalation process using Power Automate, integrating multiple functions such as work threads, performance dashboards and team management tools, resulting in 20% faster customer service times and an average daily savings of 20+ minutes per case.● Developed a new data model on Excel to identify critical escalation trends, automating the previous manual process of cleaning, integrating and standardising 4+ data sources, resulting in an average saving of 5+ hours of operational work per week.● Designed and presented Power BI dashboards on critical escalation trends to senior leadership weekly, improving data insights by 50% and informing critical operational decisions. Show less

  • Junior Scrum Master

    Jul 2021 - Oct 2022

  • Operations Process Manager

    Feb 2022 - Sept 2022
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  University of Leicester

  Oct 2022 - Jun 2023

  Future Makers are specialist ambassadors based at the university's career hubs, delivering career support by leveraging their professional experiences to help students with applications and provide 1:1 guidance during the job search.● Led an 11-member future-makers team operating the Brookfield Career hub, serving as the primary liaison between them and the careers team, addressing challenges, and implementing strategic initiatives to enhance its services, resulting in an outstanding 86.6% overall student satisfaction rating for the year.● Provided career guidance to over 25 clients (students) by helping clients create personalised SMART career goals, developed their job search strategy, craft tailored resumes and cover letters that highlight transferable skills and relevant experiences, increasing interview call-backs by 30% and achieving a 100% client satisfaction rating.● Sourced and curated an average of 50 unique job opportunities weekly for the career bulletin and collaborated with the wider careers team to distribute it bi-weekly to over 3,500 ULSB students.● To overcome the challenges of our manual shift management process, I developed and implemented a bespoke shift (rota) management solution for Microsoft Teams by integrating real-time reporting features, a simple yet intuitive calendar interface to easily schedule shifts, automated shift update notifications and timesheet calculator, resulting in real-time visibility of shift schedules, a 70% increase in accurate record-keeping and average monthly savings of 5+ working hours.● To improve the onboarding experience for new starters, I created 10 comprehensive training videos for the future maker programme, designed to provide an in-depth understanding of the role: 10 out of 11 future makers described the videos as "highly informative" or "beneficial”. Show less ● Mentored 2nd-year students seeking Year-in-Industry placements by providing tailored application advice, conducting CV reviews and targeted interview coaching, resulting in 40% of the mentees successfully securing placements.● Developed the “YII Mentee Starter-Pack”, a resource providing practical guidance on improving CVs, optimising LinkedIn profiles and fostering skill development to support mentees in their placement search: 4 out of 5 mentees found it to be 'highly valuable' or 'informative'.● Guided a cohort of 5 mentees on their placement journey by sharing my personal experience, providing motivational guidance, and utilising emotional intelligence to help them navigate rejections and build resilience. Show less "My Skills Portfolio" is an initiative launched by the university to help students take charge of their personal and career development.● Promoted "My Skills Portfolio" by delivering 4 lecture shout-outs, actively engaging with students, and strategically distributing 200+ promotional materials across the campus, raising its awareness to a total audience of over 600 students.● Hosted 10 drop-in sessions to mentor students on understanding, tracking, and developing their skill set, providing practical advice for their next steps, and helping them complete their portfolio.● Produced a promotional video for "My Skills Portfolio," which helped to increase student engagement: 5 out of 6 students surveyed reported higher motivation to complete the portfolio after watching the video. Show less

  • Lead Future Maker

    Sept 2022 - Jun 2023

  • Year-in-The-Industry Mentor

    Oct 2022 - May 2023

  • Skills Tutor - My Skills Portfolio

    Oct 2022 - May 2023
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  Mercy Mission

  Dec 2022 - Mar 2024

  Project Starlight is a national youth centre solution to serve and empower young people across the UK.● Led a team of 7 within Project Starlight, a 3-phase solution framework in response to £1bn cuts in government funding to local councils, which have drastically decreased support for youth nationally in relation to after-school activities, skill-building and mental health support.● Implemented scrum methodology in a non-IT project by providing team-wide clarity on deliverables, roadmaps and contingency plans, facilitating weekly scrum ceremonies and providing 1:1 agile coaching for all members, resulting in a 30% increase in user stories delivered per sprint.● Within Project Starlight, I also developed the social mobility arm of the project, the “Youth Development Programme”, an early career-focused upskilling program aimed at equipping over 650,000 youths, particularly those from low socioeconomic backgrounds, with essential cognitive, transferable and soft-skills needed to excel and succeed in the working world. Show less

  • Scrum Master

    Jun 2023 - Mar 2024

  • (FLP) Future Leaders Program

    Dec 2022 - Feb 2024
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  Charity Right

  Feb 2024 - Apr 2024

  Social Media & Marketing Assistant

  Charity Right is an international food charity providing regular meals to the world's most neglected communities.● Planning, creating organic content (graphics, visuals and videos) and writing tailored copy for 7+ campaigns, ensuring the content embodies the charity’s distinctive tone of voice across each campaign, generating 17.6+ million impressions, increasing reach by over 283% (Instagram) within 2 months and delivering a 30%+ YoY increase in the annual Ramadan organic social media campaigns revenue. ● Promoted 2 fitness themed campaigns by working with 10+ influencers and the brand ambassador to create content ( images, stories, videos, short and long form content) and hosting a Instagram live with the key brand ambassador to increase the campaigns’ reach and donations which delivered a 415%+ increase in engagement, 17.4% increase in followers within a month, and raised over £95k (120% above target) across the 2 campaigns.● Conducted market research and analysis, identifying 2 new target audience segments with a potential reach of 300,000+ which informed the development of 2 new potential campaign strategies.● Supported senior marketing managers with campaign lunches and successfully launched 2 campaigns on my own across our social media platforms by working with cross functional teams to design marketing collateral, planning, creating content and writing copy.● Developed a brand voice guide to help improve the paid ads messaging and better capture the charity’s tone of voice for a new 2024 campaign.● Managed social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok), efficiently managing social media inboxes, responding to 95% of inquiries within 24 hours, posting stories, scheduling and reviewing content and interacting with our audience and followers to increase engagement. Show less

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  University of Leicester

  May 2024 - now

  Digital Services: IT Support Consultant

  Part of the digital services (IT service desk), we deliver hardware and software support to over 20,000 customers at the University of Leicester.● Providing expert technical support and consultation to clients, resolving a wide range of hardware, software, and network issues.● Collaborating with senior IT staff to resolve challenging technical problems, ensuring minimal disruption to user experience and operation.