Pam Kuykendall

Experience

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  BBVA Compass

  Jan 2005 - Jan 2006

  Assistant Branch Manager

  Designed and executed innovative solutions for various sales campaigns. Directed, coached and motivated associates in multiple branches. Interviewed and hired associates as needed. Responsible for sales and operational metrics.

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  BBVA Compass

  Jan 2007 - Jan 2009

  Internal Auditor

  Audited and coached associates at 25 branches to streamline processes and improve overall operational effectiveness. Created solid partnerships with all levels of the organization while identifying and reporting discrepancies in all areas of safety, compliance and security. Analyzed performance gaps and created specialized development plans for personnel to improve business results.

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  Capital One

  Apr 2009 - Apr 2020

  Responsible for influencing people through coaching, implementation and adherence to branch policies and procedures within the DFW West district. Monitor risk and compliance controls to mitigate losses and/or regulatory exposure. Evaluate metrics for assigned branches through audits, reports and branch visits. Identify gaps and provide solutions. Influence behaviors of associates at all levels of the organization and ultimately improve branch performance. Subject matter expert on Agile project teams to work through solutions or help with process roll outs utilizing JIRA. As Adjunct Corporate Facilitator, create a highly engaged, fun and interactive environment for new associates while welcoming and introducing them to the Capital One culture! Demonstrating the values, mission and various concepts like design thinking. Ensuring all associates leave with the tools necessary to successfully begin their exciting career. Show less

  • District Operations Specialist DFW West and Adjunct Corporate Facilitator

    Oct 2014 - Apr 2020

  • Training and Development

    Apr 2009 - Apr 2020
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  First Bank Texas

  Apr 2020 - now

  • Senior Vice President, Learning and Development

    Sept 2022 - now

  • Training Manager

    Apr 2020 - Sept 2022