Reinaldo Do Rego

Experience

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  MTN Business

  Oct 1996 - Dec 1997

  As the Relief Help Desk Team Manager, I was required to motivate and train 7 Help Desk Consultants, while overseeing daily workloads and quality control on all work processed. It was my duty to handle major client queries and complaints.

  • Relief Help Desk Team Manager

    Aug 1997 - Dec 1997

  • Help Desk Consultant

    Jan 1997 - Jul 1997

  • Log Desk Consultant

    Oct 1996 - Dec 1996
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  MTN Business

  Aug 1998 - Jan 2000

  Network Operations Engineer

  As the Network Operations Engineer, I supported and monitored the network and ensured the upkeep of monitoring tools. Tasks included the configuration of a large number of Cisco platforms. I reported circuits which were down to telephone companies, customers and relevant in-house departments, and installed and configured new backbone circuits and physical hardware when required.Areas of accountability included the debugging of network problems (routing or physical), the upkeep of the data centre, monitoring of the temperature and humidity of POPS, and the proactive and reactive analysis of network graph trends to facilitate optimal performance. I was on call (second level) responsible for handling all network related problems, and I designed and installed the UUNET Console Management Network which facilitated remote device repairs. Show less

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  MTN Business

  Jun 2000 - Aug 2015

  As the Solutions Engineer, I am required to provide the sales team with the design and pricing of complex customer solutions. My portfolio includes quality assurance of all non-standard solutions, and the provision of post sales support for key Cape Town customers.I assist the sales team achieve sales targets and I assist the product team with the development of new products. In addition to supporting the customer Installations team with the implementation of complex solutions, I assist and design global MPLS customer networks. Show less As the National Customer Installation Manager, I was responsible for the management, motivation and training of three Customer Installations Engineers and 2 Project Co-ordinators. I managed weekly and monthly video conferencing and on-site team meetings, conducted quarterly staff performance appraisals, and oversaw all aspects of national installation and project co-ordination functions. This included dedicated internet line applications, weekly customer feedback, and general related administration.In addition to handling complex customer queries and complaints, I provided the sales team with customer solutions. My portfolio included weekly and monthly reporting on installation target efficiencies, the investigation of, and reporting on contract cancellations, and ad hoc project management, including database cleanups and network projects.I provided hands-on technical and project involvement to keep up to date with developments and to provide optimal service to key clients. Show less As the Project Manager, I was responsible for leading a team comprising a Project Manager and 2 Network Operations Engineers. During this period I supervised the building of all aspects of a high tech 450 square metre data centre.My areas of accountability included ongoing meetings with relevant vendors regarding planning and deadlines, the coordination of the relocation of the UUNET Cape Town network to the Cape Town Data Centre, and the control of the installation of core network hardware into the new data centre Show less

  • Sales Engineer

    Oct 2006 - Aug 2015

  • National Customer Installation Manager

    May 2001 - Sept 2006

  • Customer Installations Engineer

    Jan 2001 - Apr 2001

  • Project Manager

    Jun 2000 - Dec 2000
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  SEACOM LTD

  Sept 2015 - now

  • Senior Manager, Solution Architect

    Mar 2022 - now

  • Solutions Architect

    Sept 2015 - now