Jim Pepera

Experience

• 

  Fel-Pro Incorporated

  Jan 1992 - Jan 1996

  Marketing Brand Preference and Technical Services Manager

  Initiated and managed 800 incoming technical support line. Develop programs to promote and enhance product brand to the automotive aftermarket.

• 

  Fel-Pro Incorporated

  Apr 1996 - Jan 1998

  Program Group Manager

  Managed customer service/sales support function for retail (big box) market segment with $90 million in sales. Liaison between customers and internal teams.

• 

  Federal-Mogul Corporation

  Jan 1998 - Mar 2001

  Distribution Services Manager

  Managed customer service and credit memos eight-member team for the automotive aftermarket. Developed part-expediting reports resulting to realized more than $2 million in additional annual sales and reduced order fill penalties.

• 

  Fromm International

  Apr 2002 - Jan 2004

  Supply Chain Consultant

  Documented work and process procedures. Developed other sales reporting tools including profitability studies. • Streamlined receiving procedures reducing processing time.• Created forecasting tool to increase order fill rates and reducing lost sales.

• 

  International Casing Group

  Jul 2004 - Dec 2005

  Manager, Customer Service

  Managed customer service team from order input through invoice.• Collaborated with operations, sales force and management teams to reduce excess inventory 40%,• Reduced order-related errors 25% by implementing quality metrics and procedures in the manufacturing process.

• 

  Perfect ! Wood Win-Door Profiles, LLC

  Mar 2006 - Dec 2011

  Business Manager

  Key driver in a startup manufacturer. Responsible for marketing, systems, P&L, accounting, planning, project management and customer service.• Spearheaded new product development including product extensions representing 25% in additional sales.• Developed vendor relationships to increase procurement service levels and reduce material costs up to 25%.

• 

  Bringing successful marketing, product, project and operations management to manufacturers

  Jan 2012 - now

  Business Manager, Marketing Manager

  Ability to work within other business disciplines including finance, supply chain, customer service and systems.