Thomas Overgaard-Brown

Experience

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  Ejendommen Slotsgade 33 Aps

  Jan 2008 - Oct 2012

  Accounting Assistant

  Assisting the owner of the property Ejendommen Slotsgade 33 Aps in keeping the accounting accurate and up to date

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  LEGOLAND Billund Resort

  Mar 2012 - Oct 2012

  Seasonal Sales Associate

  - Providing guest-service both on the floor and at till. Serving guests attill Restocking the store. Playing with the kids. Cash handling.- Being filmed by and shown to future Legoland Billund employees as anexample of excellent guest-service that will guarantee 100% mysteryshoppers.- Consistently topping the weekly and yearly add-on sales charts.Winning sales competitions regularly.

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  Legoland Discovery Centre Berlin

  Jan 2013 - May 2013

  Seasonal Sales Associate

  - Providing guest-service both on the floor and at till. Serving guests attill. Restocking the store. Cash handling- Quickly understanding, learning and utilising the practises of a foreign country and working environment

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  The LEGO Group

  Aug 2013 - Aug 2015

  Sales Associate

  - Being in charge of the floor. Providing guest-service on the floor and attill. Restocking the store. Taking stock of inventory.- Forming a personal connection with children visiting the store andnoticing they return asking for me.- Consistently receiving positive comments in customer satisfactionsurveys.

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  Admiral Hotel

  Aug 2015 - Aug 2016

  Concierge

  Full-time concierge at historic 4 star hotel with 366 rooms and average occupancy of 90%- Training and leading team of 2 - 3 concierges and bell-boys. Providingconcierge services. Assisting with luggage handling. Light in-room repair work. Delivering room gifts.- "Did a scoop by hiring you" - Rated 16/21 points after three months by Front Office Manager at staff evaluation which was an unusually high score.

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  The Peninsula Hotels

  Mar 2017 - Aug 2017

  Food And Beverage Intern

  Internship at the fine-dining restaurant Felix with the following tasks:- Managing the pass. Training food runners. Taking charge of sections.Preparing drinks. Setting up for service. Providing written advice onhow to improve operations within the outlet.- Aiding and shadowing Assistant F&B Manager in the negotiation ofspirit contracts- Working 50 hours a week. Communicating clearly and efficiently across linguistic and cultural barriers.

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  EHL Hospitality Business School

  Oct 2017 - Sept 2018

  Student Ambassador

  Silver Level Student Ambassador- Co-ordinating external visitors and showcasing EHL - Representing a company during the bi-annual career fair - Interviewing potentiel students at selection days

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  The Red Carnation Hotel Collection (Red Carnation Hotels)

  Jul 2018 - Aug 2019

  The Milestone Hotel - LHW member and #2 on TripAdvisor London- Working flexibly across different F&B departments.- Ensuring service is to 5* luxury standards through attention to detail.- Scoring 92% in Forbes audit.- Increasing sales of whisky by teaching bartenders to sell value of drink rather than feature.- Developing new bar menu.- Creating educational material. Creating recipes.- Surprising guests with personal gifts.- Conducting competitor analysis. Assisting F&B manager in resolving conflicts among staff. Providing advice on how to improve operations- Bartending. Opening and closing bar and restaurant. Providing a memorable guest experience.- Highlighted and thanked by guests in TripAdvisor reviews. Forming lasting relationships with guests.- Replacing single-use plastics with sustainable alternatives. Show less

  • Management Programme Participant

    Oct 2018 - Aug 2019

  • Human Resources Intern

    Jul 2018 - Sept 2018
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  The Savoy

  Aug 2019 - Oct 2020

  Events Operations Beverage Supervisor

  - Ensuring service is to 5* luxury standards through attention to detail.- Increased upselling of wine & champagne by training staff.- Effectively addressing guests' concerns and complaints.- Planning, ordering and executing beverages to events.- Leading, training and supporting a team of up to 20 events servers.- Developing new wine and cocktail menus on a yearly basis.

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  Koda Staff

  Jan 2021 - Feb 2024

  • Technology Practice Manager - Principle Recruiter

    Sept 2022 - Feb 2024

  • Technology Practice Manager - Established Recruiter

    May 2022 - Sept 2022

  • Technology Practice Manager - Experienced Recruiter

    Jul 2021 - May 2022

  • Technology Practice Manager - Consultant

    Jan 2021 - Jul 2021
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  Chapel Down Group

  Feb 2024 - now

  Account Manager