Itua Francis

Data Administrator

337 followers

Lagos State, Nigeria

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Timeline
About me
Experienced IT Support Consultant with 7+ years of progressive experience overseeing technology deployment and maintenance- Let's connect👏
Education
- University of Benin
  2004 - 2008
  Bachelor of Science - BS Computer and Information Sciences and Support Services
Experience
- Ministry of Finance
  Oct 2010 - Oct 2011
  Data Administrator
- LoveWorld Publishing Ministry
  Nov 2011 - Jan 2013
  Administrative Assistant / Archivist
- First City Monument Bank Limited
  Jun 2013 - Mar 2018
  Information Technology Consultant / Support Specialist
- TRANTER IT INFRASTRUCTURE SERVICES
  Jun 2013 - Mar 2018
  Information Technology Consultant / Support Specialist
- C. Charles Resources Limited
  Apr 2018 - now
  Information Technology Consultant / Support Specialist
  ♾️ Set up network profiles, security permissions and file sharing systems.♾️ Managed customers' expectations of support and technology functionality in order to provide positive user experience.♾️ Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.♾️ Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Union Bank of Nigeria
  Apr 2018 - now
  ♾️ Manages IT operations and training across 11 Union Bank branches; provides support for core banking applications, such as Flexcube and CPC. ♾️ Configures, maintains, upgrades, repairs and provides first level support for systems, including hardware (CCTV, UPS, inverters, POS, ATM Machines), software (MS Office, Windows 10 & 8), networks (routers, switches, LAN & WAN) and security systems (antivirus, patch deployment, Etc).Key Achievements:♾️ Coordinated migration of over 550 systems from [Previous OS] to latest Windows Version (Windows 11).♾️ Researched new vendors to procure cost-effective work stations and every other IT equipment in my branches of coverage.♾️ Partnered with team members to ensure 24/7 systems monitoring using Active Directory, Windows SCCM, Dame ware & Intune.♾️ Guided successful installation and setup of Microsoft Intune App for Users within my Branches of coverage. Show less
  - Information Technology Consultant / Support Specialist
    Mar 2018 - now
  - IT Consultant / Support Specialist
    Apr 2018 - now
Licenses & Certifications
- Customer Service
  ALISON
  Aug 2015
- ITIL 4 Foundation Certificate in IT Service Management
  Cass Information Systems
  Jun 2021
- Customer Service & Relationship Management
  Esta Lauren Resources
  Mar 2016
- OPSWAT Introduction to Critical Infrastructure Protection (ICIP)
  OPSWAT
  Nov 2022
  View certificate
- Complaint Management using E.I. (Emotional Intelligence)
  TGSL LIMITED
  Aug 2018