Marina Ebeid

Experience

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  HealthBay Polyclinic

  Sept 2015 - Dec 2018

  Front Desk Officer

  • Welcomed patients as they arrived, assisted with the check-in process, verified insurance information, and updated patient records in the system.• Efficiently scheduled patient appointments, handled rescheduling requests, and sent reminders via phone or email to minimize no-shows.• Verified patients' insurance coverage, explained benefits and co-pays, and assisted in obtaining pre-authorizations or referrals as necessary.• Answered patient inquiries in person and over the phone, provided information about clinic services, hours, and procedures, and redirected medical inquiries to appropriate clinical staff.• Collected co-payments, deductibles, and outstanding balances, processed payments accurately, and provided patients with receipts. Assisted with insurance claims submissions and billing inquiries.• the secure and confidential handling of patient medical records, including record requests, filing, and adherence to DHA regulations. Show less

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  Beverly Hills Sunset Surgery Center

  Dec 2018 - Mar 2020

  Patient Services Specialist

  • Greeted and registered patients upon arrival, collecting and verifying personal information. Conducted initial assessments to understand patient needs and concerns.• Scheduled and managed patients’ appointments, surgical procedures, and consultations with surgeons. Ensured timely follow-up and communicated any pre-operative instructions.• Provided detailed information to patients about surgical procedures, recovery processes, and post-operative care. Addressed patients’ questions and concerns to facilitate informed decision-making.• Worked with patients to clarify billing related inquiries, explained costs and payment options and plans, and assisted in processing payments.• Maintained accurate and confidential patients’ records, ensuring compliance with DHA regulations. Prepared and organized medical charts for surgeries and appointments.• Followed up with patients after surgeries to monitor their progress, address concerns, and schedule post-operative visits. Assisted with wound care instructions and recovery guidance. Show less

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  Valiant Clinic & Hospital

  Jul 2020 - Oct 2022

  • Effectively managed the daily operations of the Medical Director's office, ensuring a well-organized and efficient work environment.• Oversaw and provided leadership to the administrative support staff, including hiring, training, and performance management.• Managed the Medical Director's calendar, scheduling meetings, appointments, and events, optimizing time and priorities.• Ensured compliance with DHA regulations, organizational policies, and confidentiality standards, fostering a secure and compliant work environment.• Acted as a primary liaison, facilitating clear and timely communication among the Medical Director, staff, patients, and external stakeholders.• Led and coordinated special projects and initiatives, including process improvements, facility maintenance, and healthcare quality initiatives.• Managed the office budget, expense tracking, and financial record-keeping, ensuring fiscal responsibility and adherence to financial policies.• Efficiently managed office resources, including supplies and equipment, to support staff productivity and office functionality. Show less • Oversaw the reception area, ensuring efficient patient check-in and registration processes.• Provided guidance and supervision to reception staff, including training, scheduling, and performance evaluation. Ensured adequate staffing levels were maintained for seamless operations.• Generated and analyzed staff performance reports and key performance indicators (KPIs) to enhance reception efficiency.• Effectively mediated and resolved staff conflicts, fostering a harmonious work environment• Coordinated with administrative staff to streamline data entry and retrieval processes in compliance with DHA regulations.• Implemented visitor policies and monitored access control to enhance hospital security.• Handled patient and visitor concerns or complaints diplomatically, addressed issues promptly, and escalated when necessary. Collaborated with hospital administration to find effective solutions to problems.• Led emergency response procedures for the reception area, including code alerts, evacuations, and crisis management. Coordinated efforts with security and clinical staff to ensure the safety and well-being of patients, visitors, and staff. Show less

  • Executive Administrative Assistant – Medical Director’s Office

    Feb 2022 - Oct 2022

  • Patient Experience Floor Leader

    Jul 2020 - Jan 2022
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  Al Hudaibia School / Ajyal Project - Operated by BloomEducation

  Apr 2024 - now

  Principal’s Personal Assistant

  • Ensure that administrative and clerical tasks are undertaken in accordance with agreed policies, procedures, and appropriate legislation; line managing the school-based admin team accordingly.• Maintain the Principal’s diary and plan for appointments, meetings and interviews.• Prepare agendas and processing minutes of meetings at the direction of the principal.• Receive visitors, monitoring and responding to telephone calls/fax messages and enquiries.• Deal with mail (internal and external)• Establish and maintain appropriate filing and record systems.• Assist with the development of key documentation, policies and procedures.• Assume responsibility for administrative arrangements for any school events at the direction of the principal.• Determine priorities and delegating duties to support staff as appropriate ensuring deadlines are achieved.• Liaise with teaching and non-teaching staff and respond to enquiries on matters within the post-holder’s responsibility• Comply with the requirements of health and safety, other relevant legislation and school policies• Take responsibility for the operating procedures as determined by the principal• Update website and parent portal with newsletter, homework, family dates etc.• Attend any necessary training associated with the duties of the post• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.• Always represent him/herself as an ambassador of the school and in a professional manner.• Ensure that the principal’s administration is organized and effective. Show less