Amera Emam

Experience

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  United Group Trading

  Mar 2000 - Apr 2002

  Sales Representative / Part-Time

  maintaining and developing relationships with existing customers via meetings, telephone calls and emails; visiting potential customers to prospect for new business; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing the organization at trade exhibitions, events and demonstrations; negotiating variations in price, delivery and specifications with managers Show less

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  Ewan Co. For Trading & contracting - Giza

  Jun 2002 - Dec 2002

  Accountant

  Computer applications related to the work; Standard office practices and procedures Generally accepted accounting practices and principles

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  Egoes For Petroleum Services

  Jan 2003 - Mar 2007

  Executive Secretary

  Answers telephone, screens callers, relays messages, and greets visitors. Opens, sorts and screens mail. Operates office equipment such as photocopier, fax machine, and calculator; coordinates the servicing of equipment. Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Completes various request forms for office supplies and equipment as directed

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  IMS Group

  Aug 2007 - May 2009

  Customer Service Manager

  deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service process Show less

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  Ossam El Shahed Group

  Jun 2009 - Apr 2012

  Administrative Assistant

  Answer telephones and transfer to appropriate staff member.Meet and greet clients and visitors.Create and modify documents using Microsoft Office.Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.Maintain hard copy and electronic filing system.Sign for and distribute UPS/Fed Ex/Airborne packages.Research, price, and purchase office furniture and supplies.Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.Setup and coordinate meetings and conferences.Maintain and distribute staff weekly schedules.Collect and maintain PC inventory.Support staff in assigned project based work. Show less

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  Cairo Trading Center

  Jul 2015 - Oct 2020

  Administrative Assistant

  Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Supports senior-level managers and supervise other support staff.

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  Cairo Trading Center CTC

  Jul 2015 - Sept 2020

  Adminstration Assistant

  Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Supports senior-level managers and supervise other support staff.

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  Property hills

  Aug 2016 - now

  Marketing Manager