Er. Ravindra Goyal

Er. Ravindra Goyal

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location of Er. Ravindra GoyalDhaulpur, Rajasthan, India

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  • Timeline

  • About me

    Senior Consultant at Model N Software Ltd.

  • Education

    • Sastra University

      2014 - 2017
      Master of Computer Applications - MCA Computer Software and Media Applications A

      Distance Education

    • Govt. Sr. Sec. School Bari

      2009 - 2010
      12 Mathematics

      Regular

    • S S Jain Subodh P G College, Jaipur

      2010 - 2013
      BCA Computer Science

      Activities and Societies: Got 3rd Rank At District Level in Innovation Competition Exam. Regular

  • Experience

    • Tata Consultancy Services

      Feb 2014 - Nov 2021

      ● Hands on experience in Core java applications ● Good exposure to putty, winscp, FileZilla, SAP, SQL search engine, hermes, Cognos, JIRA, Automation Anywhere tools ● Good exposure to REMEDY tool, Documentation and production support● Good problem solving skills, excellent communication and presentation skills. Enjoy working in a team as well as independently.● Having good experience in Agile and ITIL methodologies ● Had exposure in PLSQL at Toad tool● Exposure of scripting on UNIX platform● Solving customer queries, understand their need and deliver the solution accordingly ● Worked on Cognos reporting tool, EAI integration and ETL exposure ● Worked on critical issues, problems and Major incidents, and provide root cause and corrective action accordingly● Working in Web logic console, eclipse to debug java source code on customer issues● Woking in Model N application which is used to manage contract, pricing and revenue● Very good exposure on month end activities and daily support checklist processes ● Good understanding about balancing process and have deep knowledge on contract management● Aware about Rebates, Admin Fees, pricing, billing, payments, Reports, Sales, Customers and Contracts Modules Show less ● Hands on experience in Core Java applications ● Good exposure to Jenkins, Sonar, SVN.● Good exposure to REMEDY tool, Documentation and production support● Good problem solving skills, excellent communication and presentation skills. Enjoy working in a team as well as independently.● Having good experience in Agile methodology● Had exposure in Oracle at SQL Developer tool● Exposure of scripting on UNIX platform● Solving customer queries, understand their need and deliver the solution accordingly ● Worked on critical issues, problems and Major incidents, and provide root cause and corrective action Show less

      • IT Analyst

        Jun 2016 - Nov 2021
      • Assistant System Engineer

        Jun 2014 - May 2016
      • Programmer

        Feb 2014 - May 2014
    • Model N

      Nov 2021 - now
      Senior Consultant

      ● Handling CDM related tickets through ZenDesk● Debug the issues through Config Utility and Model N CDM workbench● Deep dive to the ZenDesk related tickets and communicate to the customer with proper solution● Discussed with the client over call if needed● Monitor the system to ensure things are managed well● Handles issues through database queries● Monitor the transaction inventory and claim data through Rainloop, EDI and SFTP● Good exposure to putty, winscp, Looker, SAP, SQL search engine, Jadper, Cognos, JIRA, Automation Anywhere tools ● Documentation and production support● Good problem solving skills, excellent communication and presentation skills. Enjoy working in a team as well as independently.● Having good experience in Agile and ITIL methodologies ● Had exposure in PLSQL at Toad tool● Exposure of scripting on UNIX platform● Solving customer queries, understand their need and deliver the solution accordingly ● Working on Cognos reporting. Jasper, Looker tools● Working on critical issues, problems and Major incidents, and provide root cause and corrective action accordingly Show less

  • Licenses & Certifications