Er. Ravindra Goyal

Experience

• 

  Tata Consultancy Services

  Feb 2014 - Nov 2021

  ● Hands on experience in Core java applications ● Good exposure to putty, winscp, FileZilla, SAP, SQL search engine, hermes, Cognos, JIRA, Automation Anywhere tools ● Good exposure to REMEDY tool, Documentation and production support● Good problem solving skills, excellent communication and presentation skills. Enjoy working in a team as well as independently.● Having good experience in Agile and ITIL methodologies ● Had exposure in PLSQL at Toad tool● Exposure of scripting on UNIX platform● Solving customer queries, understand their need and deliver the solution accordingly ● Worked on Cognos reporting tool, EAI integration and ETL exposure ● Worked on critical issues, problems and Major incidents, and provide root cause and corrective action accordingly● Working in Web logic console, eclipse to debug java source code on customer issues● Woking in Model N application which is used to manage contract, pricing and revenue● Very good exposure on month end activities and daily support checklist processes ● Good understanding about balancing process and have deep knowledge on contract management● Aware about Rebates, Admin Fees, pricing, billing, payments, Reports, Sales, Customers and Contracts Modules Show less ● Hands on experience in Core Java applications ● Good exposure to Jenkins, Sonar, SVN.● Good exposure to REMEDY tool, Documentation and production support● Good problem solving skills, excellent communication and presentation skills. Enjoy working in a team as well as independently.● Having good experience in Agile methodology● Had exposure in Oracle at SQL Developer tool● Exposure of scripting on UNIX platform● Solving customer queries, understand their need and deliver the solution accordingly ● Worked on critical issues, problems and Major incidents, and provide root cause and corrective action Show less

  • IT Analyst

    Jun 2016 - Nov 2021

  • Assistant System Engineer

    Jun 2014 - May 2016

  • Programmer

    Feb 2014 - May 2014
• 

  Model N

  Nov 2021 - now

  Senior Consultant

  ● Handling CDM related tickets through ZenDesk● Debug the issues through Config Utility and Model N CDM workbench● Deep dive to the ZenDesk related tickets and communicate to the customer with proper solution● Discussed with the client over call if needed● Monitor the system to ensure things are managed well● Handles issues through database queries● Monitor the transaction inventory and claim data through Rainloop, EDI and SFTP● Good exposure to putty, winscp, Looker, SAP, SQL search engine, Jadper, Cognos, JIRA, Automation Anywhere tools ● Documentation and production support● Good problem solving skills, excellent communication and presentation skills. Enjoy working in a team as well as independently.● Having good experience in Agile and ITIL methodologies ● Had exposure in PLSQL at Toad tool● Exposure of scripting on UNIX platform● Solving customer queries, understand their need and deliver the solution accordingly ● Working on Cognos reporting. Jasper, Looker tools● Working on critical issues, problems and Major incidents, and provide root cause and corrective action accordingly Show less