Matthew Kratzer

Experience

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  Ray Catena Mercedes-Benz of Edison

  Aug 2009 - Jun 2018

  o Cultivated excellent communication skills, currently selling an average of 10 cars per month to dozens of clients ranging from diverse backgroundso Rank in top 5% in CSI (Customer Service Index)o Negotiates with individuals, companies, institutions, and municipalities while maintaining elite customer survey index scoreso Presents to an average of 50-100 clients via email and telephone per dayo Qualify and follow-up on warm Internet leads regarding new and pre-owned vehicle availability, price, and optionso Provides after-sale customer service to clients post-sale via email and phone calls Show less

  • Sales & Leasing Representative

    Dec 2013 - Jun 2018

  • Product Knowledge Specialist

    Aug 2009 - Dec 2013
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  NJ TRANSIT

  Jul 2018 - now

  o Proactively investigate crimes committed throughout the New Jersey Transit System andbring the perpetrators to justice.o Draft and serve Subpoenas and Communications Information Orderso Gather evidence, interview potential witnesses and suspects, and prepare reports offindings.o Proactively patrol the New Jersey Transit System in a plain-clothes capacity with theobjective to identify and resolve crimes in progress.o Coordinate and conduct follow up investigations with the NJTPD Detective Bureau aswell as local municipalities and state agencies.o Conduct surveillance and counter surveillance on persons, locations, and vehicles todevelop and confirm investigative leads. Show less o Patrolled Newark Penn Station, Trenton Transit Center, and Hoboken Terminal along with all outlying stations and facilities with the mission to deter and prevent terrorism and crime throughout the New Jersey Transit system.o Secured and protected crime scenes by establishing investigative perimeters, detaining victims, suspects and witnesses crucial to the investigation, locating and identifying evidence and providing detailed briefings for superior officers and investigators upon their arrival.o Prepared a variety of routine and non-routine reports necessary for the documentation of daily activities, reporting of specific criminal and non-criminal incidents and activities.o Collaborated with outside law enforcement agencies in a supportive role in furtherance of joint investigations and provided support in the gathering of crucial information and criminal intelligence data.o Appeared in municipal and county courts to offer credible testimony relative to the arrest, investigation and prosecution of individuals with criminal and non-criminal offenses.o Routinely provided dignitary protection for the President and Chief Executive Officer of New Jersey Transit, often collaborating with the New Jersey State Police Governors Protection. Show less

  • Police Officer, Anti-Crime Unit

    Oct 2022 - now

  • Police Officer, Patrol Division

    Jul 2018 - Oct 2022