Kyra Van Gestel

Experience

• 

  Dynafix, Nuth

  Jan 2009 - Jan 2011

  Callcenter agent
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  Copaco

  Jun 2013 - Aug 2013

  Master Thesis Project
• 

  FP International

  Mar 2014 - Apr 2015

  Quality Process Improvement Manager

  - Establishment of global procedures for the full Product Life Cycle Management- Ensure ISO certification readiness- Setting up and leading an international internal audit team.- Define and drive continuous improvement activities.

• 

  Medtronic

  May 2015 - now

  As product owner for Patient CRM I am dedicated together with the product team to develop and deploy Salesforce.com throughout the Diabetes organization. Enabling an extraordinary 360° customer experience with Medtronic through a patient centric ecosystem. - Running a product team as product owner that is deploying a CRM (CIC) system across EMEA - Creating a long term vision and roadmap for the implementation of a next gen CRM system - Setting up and leading a multiyear OTC Channels initiative focused on CRM strategy across full OTC - Leading complex, high impact programs across the EMEA OTC landscape. - Business relationship partner between the operational excellence team and Customer Care organization - Coaching teams on Lean six sigma (blackbelt) - Leading several transformation processes related to centralizing or outsourcing of Customer Care & supply chain activities - High collaboration with third parties ( Accenture)- Vendor selection for IT software - Developing a new business model for a patient contact center- Deploying and leading that patient contact center for EMEA- Leading the Inside sales team for several business units across EMEA - Deploying Lean six sigma across the Service and Repair organization- Coaching and leading continuous improvement projects - Creating project roadmaps- Building business cases- Budget requests and control - Risk assessment & mitigations - Stakeholder Communication and coordination cross value streams and cross country teams. - Analyzing reports and identifying opportunities for business improvements

  • Marketing Program Manager - EMEA Diabetes Patient CRM Product Owner

    Mar 2024 - now

  • Digital Solutions - CRM Product owner

    Mar 2023 - Mar 2024

  • EMEA Transformation and Innovation - Functional Excellence Expert

    Jan 2021 - Mar 2023

  • Senior Project Manager - Customer Care EMEA

    Apr 2018 - Jan 2021

  • Inside Sales & Patient Contact Center Supervisor

    Aug 2016 - Apr 2018

  • PMO Customer Care Alpines Benelux Greece Israel

    May 2015 - Aug 2016