Peter Lake

Experience

• 

  AT&T

  Jun 2010 - now

  Provide tech solutions and project management for provisioning, assurance, processes, and practices. Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Proc. May assist in the coordination, evaluation, and partnershipwith tech vendors, outside consultants and internal dotted line resources. Part of a24X7 staff delivering network tech support. Provides the tech troubleshooting andleadership required to recover from the most complex network problems. Identification ofroot cause, resolution, work arounds, testing and implementation of vendor/IT fixes ordesign changes. As a Subject Matter Expert works closely with business partners toidentify/quantify business issues associated with specific projects, develop/implementbusiness strategy, and assist in setting strategic tech direction in support of customerfacing organizations. Reviews and approves proposed tech system designs. Mayassist in providing leadership for projects, including collaborating with the client to developbusiness cases, defining business and/or tech requirements and preparing detailedplans and schedules. May lead cross- functional teams on specific issues and/or projects.May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates. Senior level technical expertise. Deep technical knowledge and subject matter expert on ATT technologies. Show less Provide tech solutions and project management for provisioning, assurance, processes, and practices. Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Proc. May assist in the coordination, evaluation, and partnershipwith tech vendors, outside consultants and internal dotted line resources. Part of a24X7 staff delivering network tech support. Provides the tech troubleshooting andleadership required to recover from the most complex network problems. Identification ofroot cause, resolution, work arounds, testing and implementation of vendor/IT fixes ordesign changes. As a Subject Matter Expert works closely with business partners toidentify/quantify business issues associated with specific projects, develop/implementbusiness strategy, and assist in setting strategic tech direction in support of customerfacing organizations. Reviews and approves proposed tech system designs. Mayassist in providing leadership for projects, including collaborating with the client to developbusiness cases, defining business and/or tech requirements and preparing detailedplans and schedules. May lead cross- functional teams on specific issues and/or projects.May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates. Senior level technical expertise. Deep technical knowledge and subject matter expert on ATT technologies. Show less Responsible for Performance, Incident Management, Incident Reporting and overall surveillance of AT&T’s Domestic and International ROW networks: Frame Relay, ATM, AT&T Global Network (AGN), Global Frame Relay Network (GFN), Voice over Internet Protocol (VOIP), Internet Protocol - Common BackBone and EDGE (IP-CBB), EMEA and AP Edge, AGN, Web Hosting, Digital Service Line (DSL), Dial Platform (DP), MSO (IP-Cable), Global Internet Data Centers (GIDCs), IBM Legacy, Digital Life, and AT&T Cloud Services. Interface with all levels of management to provide status of the network. Show less The Access Console entailed proactive network monitoring and traffic control for the AT&T LD, Core Access and Metro networks. When an outage occurs, controls are put in place to re-route or reduce call blockage. The trouble is then referred to the appropriate work center or customer repair center to facilitate a speedy resolution. We document the outages impact, the steps leading to resolution, and notify the FCC and or PUC of impact when appropriate. Additional responsibilities included Designing and maintaining the GNOC Operations - Voice Access Resources Web page. Show less The Telco Voice Console entailed proactive network monitoring and traffic control for the 22 state Regional Bell Operating Company's networks. When an outage occurs, controls are put in place to re-route or reduce call blockage. The trouble is then referred to the appropriate work center or customer repair center to facilitate a speedy resolution. We document the outages impact, the steps leading to resolution, and notify the FCC and or PUC of impact when appropriate. Additional responsibilities included writing and developing parameters for RUBY Ticket automation.Designing and maintaining the GNOC Operations - Telco NMC Resources Web page. Show less

  • Principal Network Technology Support

    Oct 2024 - now

  • Lead Network Technology Support

    Jan 2024 - Oct 2024

  • Senior-Network Support

    Jun 2018 - Jan 2024

  • Sr Specialist Network Support

    Aug 2014 - Jun 2018

  • GNOC Mobility Console Manager

    Apr 2014 - Aug 2014

  • GNOC Data Console Manager

    Mar 2014 - Apr 2014

  • GNOC Access Console Network Manager

    Oct 2012 - Mar 2014

  • GNOC Telco Network Manager

    Jun 2010 - Oct 2012