Charles David

Experience

• 

  Alight Solutions

  Jan 2003 - Jan 2017

  Worked on development and implementation of multiple tools for Claims and Appeals Management process to ensure DOL regulation and ERISA time frame compliance. Tools included Claims and Appeals Management Client Scorecard which would provide real time information to clients on the status of claims filed by their employees. The Scorecard captured ageing of the claims submitted, Turnaround Time and quality of the claim processed. Other tools included Audit Dashboard and a Predictive Analytics Tool. The tools were integrated with Lotus Notes Workflow Database, Lotus Notes BDRT Mailbox, NICE, Imaging, TBA and Control D. - Tracking all aspects of work-effort including budgets, resources, and deliverables – both proposed and actuals- Routine meetings with senior management, stakeholders, and other Project Managers- Ensure streamlined communication and timely product delivery to end customer in a highly regulated environment- Manage the Change Management process to ensure timely estimations, delivery, and communication to all stakeholders- Bi-weekly and monthly status reports and weekly meetings with business stakeholders- Development of Standard Operating Procedures (SOP) and Organizational Change- Evaluation of new tools as the organization transitioned to Agile Methodology- Development of new SOPs to support new methodologies, Change Management and Issues Tracking- Authored and contributed to the development of several SOPs Show less - Developed the Project Charter and defined in-scope and out of scope sub-processes within the process- Determined critical business requirement and key business issues and proposed timelines based on DMAIC methodology- Worked with stakeholders and centralized quality team to define ARMI based on critical parties of the project- Drafted SIPOC and Top Down charting for the process to identify process flow and value stream of the process- Established performance standards, performed segmentation analysis and cost/impact analysis- Identified approaches to tackle root cause of the issues. Used data door and process door approach for each critical parameter - Identified test results using Chi Square Test to find the significant and significant factors and performed 5 Why analysis- Determined improvement plan, performed FMEA and Stability analysis and implemented a process control system Show less - Worked closely with US and India leadership team to identify project requirements, draft project plan, in-scope, and out-of-scope activities within the process- Forecasted number of participants and dependents document submission week by week based on the project timelines- Document schedule management plan and cost management plan based on resource requirements - Identified detailed resource requirements – Full time resources, Contractors, Instructors, Subject Matter Experts, and logistics- Participated in Talent Acquisition of 150+ full time executives and contractors - Facilitated in training human resources. Build Standard Operating Procedures for the processing and the audit team- Participated in daily leadership calls with both US and India counterparts - Provided status reports on Turn Around Time, executive’s productivity, and quality dashboards along with challenges Show less - Functional testing on mainframe for batch processing on employee database to load health plans database- Eligibility and premium reconciliation on queries from health plan carriers on employee’s health and welfare plans through SQL- Weekly reporting on updates made to employee database on critical eligibility and premium parameters- Led business intelligence project to automate employee database through SSIS and SQL - Managed in-house employee database through extensive use of SSIS and SQL, resulting in data consistency Show less

  • Benefits Manager

    Jan 2015 - Jan 2017

  • Service Manager

    Jan 2011 - Jan 2015

  • Operations Manager

    Jan 2006 - Jan 2011

  • Process Lead

    Jan 2003 - Jan 2006
• 

  Cognizant

  Nov 2019 - now

  Drives the TPO to build out and continuously prioritize and groom the product backlog. Develops high level understanding of requirements. Drives the breakdown and estimation of work by the Factory. Works with TPO and Factory members to organize and assign backlog items according to team capacity. Defines Agile practices and cadence for the Factory and schedules necessary Agile ceremonies.Proactively monitors team velocity and Jira backlog and boards. Helps to remove roadblocks. Hold TPO and Factory members accountable to role responsibilities. Ensures all necessary Agile ceremonies are held and Jira standards are followed. Coaches Factory members on Agile/Jira practices. Attends and hosts key ceremonies. Measures and reports Agile metrics. Partners with Factory members to identify KAIZEN opportunities.Tracks RAID items and escalates to the TPO when needed. Partners with the TPO to coordinate integration with external systems and to resolve dependencies with external departments and vendors.Provides detail status and metrics to the TPO so they may provide updates to the BPO. Assists the TPO to prepare for PI Planning and provides support during PI Planning sessions.Tracks and monitors team capacity within the Factory and raises issues to the TPO. Identifies resource performance issues within the Factory and escalates to the TPO. Show less Implement the Global Agile Project Management Framework for the Enterprise Data Warehouse Team- Support Product Owner, Development & Quality Team to deliver on the Product Backlog each Sprint- Coach the team to ensure Scrum practices and principles are followed throughout the SDLC including solution requirements, design, development, validation, deployment, and post release support- Facilitating Scrum Ceremonies such as Daily Stand Up, Backlog Refinement, Sprint Planning, Sprint Review and Sprint RetrospectiveFinancial Model Integration- Partner with Accounting Team to understand the requirements of FAS91, FAS157, IFRS & CECL and periodic reporting- Planning and coordinating with Data Science and Technology Team for upstream and downstream activities related to development and testing of business models- Ensure generation of financial reports are built as per agreed timelines and are consistent with the FASB reporting needs for investors, lenders, and other creditorsDatabase Management- Finalize database architecture in the data warehouse to resolve customer requirements using AWS and Snowflake- Ensure security and compliance related to the use of Personally Identifiable Information (PII) and follow appropriate user access provisioning- Monitor database performance, identify relevant database issues, and resolve issues to enhance user experienceBusiness Intelligence and Analytics- Utilize Business Intelligence tools such as Informatica and Talend to transform data for predictive analytics- Coordinate with business stakeholders to successfully execute SAS codes to run Models- Ensure that the analytics outputs are written back in the appropriate database schema for usage by multiple tenantsAutomation Program Management- Implementation of Robotics Process Automation for periodic reporting- Working Capital Improvements through analytics and artificial intelligence- Improvements in month close SLA’s through period and accelerator Show less

  • Agile Delivery Lead

    Nov 2022 - now

  • Senior Scrum Master

    Nov 2019 - Oct 2022