Joey Macaluso

Experience

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  GEC, inc

  Jan 2000 - Jan 2000

  Intern
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  Louisiana Department of Natural Resources, Coastal Management Division

  Nov 2000 - Jun 2002

  Graduate Intern

  Coastal Zone Permits and Mineral Management Service Pipeline Mapping:• Interpreted engineering plats to create feature class data for oil and gas pipeline data using COGO (coordinate geometry) in the Louisiana coastal zone using ArcView 8.01• Constructed spatial and attribute data for coastal zone permits in ArcView 3.2 and ArcView 8.01. Eighty pecent of these permits were oil and gas related.

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  Barowka & Bonura Engineers and Consultants

  Feb 2003 - Jan 2005

  GIS Specialist/Cartographer

  Digital Flood Insurance Rate Mapping Project (DFIRM), Jefferson Parish LA: • Established text, line, and color standards based on guidelines from FEMA for all flood insurance maps • Created and updated feature classes relating to physical and cultural features in GeoMediaJefferson Parish Drainage GIS: • Created feature classes for property boundaries and land survey monuments along parish drainage canals• Researched courthouse records to locate engineer drawings and property maps for feature classes Show less

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  Forest One Inc

  Mar 2005 - Jun 2006

  GIS/RS Specialist

  Hurricane Timber Damage Assessment:• Instructed GIS technicians by writing an instruction manual in how to classifying forest damage after Hurricane Rita using aerial photography in ArcGIS• Calculated areas of damage and classified the severity of damage to timber stands using ArcGIS and high resolution imagery and contributed geographical expertise to final client report Ground Verification for Invasive Species: • Created field maps using ArcGIS for investigation sites in TX, CO, and NV • Applied Garmin GPS technology for collecting field data• Interpreted various types of imagery including high resolution aerial photography and Landsat TM imagery for selecting field investigation locations. Field data was collected to create training signatures in ArcGIS and was analyzed using ERDAS Imagine Stand to Mill Transportation Analysis:• Designed instruction manual for international subcontractor on correcting geodatabase topology in ArcGIS Timber Age Mapping: • Corrected errors in age classification of timber maps by interpreting Landsat imagery Show less

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  City of Greeley

  Jun 2006 - Jan 2012

  GIS Specialist, Traffic Engineering Technician

  Road Markings and Durable Markings Inventory and Analysis Project:• Normalized geodatabase feature classes and reduced the number feature classes from thirteen to two, streamlining editing and analysis processes in ArcGIS• Created and maintained data subtypes and domains to ensure attribute data accuracy and integrity • Prioritized attribute data to plan efficient painting schedules and accurate material orders• Created and maintained geodatabase topology to ensure the spatial integrity of the geodatabase• Interpreted high-resolution BRG photography to create and correct spatial data• Created map indexes using Maplex extension in ArcGIS for long-line and durable markings field inspection • Composed annual reports, including maps and attribute information such as materials, replacement dates, and installation dates, for the Colorado Department of Transportation using ArcGIS, Cartegraph, and Microsoft Excel• Established a GPS based inspection system for road markings Other duties and responsibilities:• Initiated and updated maps for field technicians, division coordinators, and traffic administration in ArcGIS• Standardized format of maps by creating map templates• Implemented metadata standards for geodatabases, feature classes, and maps• Inspected signs and supports using GPS instruments, Trimble GeoXt and ArcPad• Maintained attribute data and analyzed signs data with Cartegraph Show less

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  GeoEye

  Jan 2012 - Jan 2013

  Product Quality Analyst

  Daily Quality Analysis/Quality Controls for Commercial and Governmental Images: • Evaluate satellite imagery products using proprietary and commercial software to ensure that metadata and visual images meet internal and customer standards GE Aviation, Airport Image Quality and Accuracy Inspection and DEM Metadata Creation:• Verify DEM (digital elevation model) accuracy using SocetSet inspecting ground control points to measure vertical and horizontal accuracy• Verify DEM and DTED (digital terrain elevation data) spatial and attribute accuracy in ArcGIS.• Create .xml metadata using proprietary software for DEM and DTED Cloud Accuracy Assessments:• Edit, correct, and validate cloud assessment data for individual images using proprietary software QA Consistency Plan:• Document QA inspecting and training procedures to standardize imagery inspection procedures for new and existing team members Show less

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  Wyoming Department of Transportation

  Mar 2013 - Jan 2014

  Policy Analyst I

  MAP 21 Federal Guideline Project:• Built models in ArcToolbox to convert tabular linear data into feature classes• Supported attribute data of projects using Microsoft Excel and Microsoft Access, creating simple macros in Excel for faster updating• Authored the Asset Management Plan for the State of Wyoming as required by the MAP 21 (federal highway bill)

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  Omnitracs

  Jan 2015 - Apr 2021

  • Coordinate with Sales, Customer Experience, Professional Services (as needed) and Omnitracs New Customers to gather customer data and ensure project readiness prior to project start date.• Prepare initial project management documents and tools based as defined in the Professional Services Statement of Work. This includes but is not limited to managing the project kick-off presentation, project plans, issues list, and other standard project deliverables.• Perform system setup and implementation tasks required to support the new Omnitracs customer.• Manage the initial order entry process based on contracted assets defined in the opportunity and individual customer needs.• Assist with resolving technical and customer problems, escalating issues and inquiries when necessary.• Assume responsibility for documenting project activities and status in Salesforce and provide status information to project teams, and other Omnitracs teams relevant to the implementation project status.• Maintain and develop metric reporting based on guidance from leadership.• Interact with customers in a professional manner during WebEx training sessions, including proper handling of customer complaints.• Respond to customer email inquiries in a professional manner. Show less • Coordinate with Omnitracs partners add on applications sales and support staff to for sales, training, and setup for mutual clients. • Proactively engage with clients to review all aspects of the customer’s account, including but not limited to application usage, billing issues, and recommending new applications.• Provide training to clients remotely via phone or webinar on how to use the Omnitracs system, in particular setup for more in depth applications.• Assist sales staff with account reviews and provide insight and support to the customer’s concerns.• Troubleshoot technical issues for client and work with engineering teams within Omnitracs to resolve these issues.• Document client issues and communicate solutions effectively to client. Provide documentation to engineering when issues cannot be resolved.• Provide sales assistance to senior sales by tracking shipping orders and accounting for sales using Salesforce.• Recommend improvements to existing applications to engineering teams• Advocate on behalf of the customer Show less

  • Implementation Consultant

    Feb 2019 - Apr 2021

  • Customer Success Manager

    Jan 2015 - Feb 2019
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  Trimble Cityworks

  Apr 2021 - now

  Customer Success Manager