Geoff Morgan

Experience

• 

  Cavendish Offset Lithography

  Feb 1992 - Oct 2004

  Offset Lithographer

  Grade1 printer responsible for end to end production of printed products.

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  KCOM

  Nov 2004 - Nov 2019

  Reporting to the Systems Service Delivery LeadExperience in: Server builds (Both Hardware and Software) to exacting requirements and standards.Software installation according to vendors specifications. Working with vendors during project implementation and throughout the life cycle of software systems.Communicating IT Incidents/Changes and project status to key stake holders in a timely fashion.VMware, Part of a team responsible for the maintenance and running of a large VXRail (Dell) platform hosting 300+ servers/clientsMost things Microsoft. Active Directory, Exchange, Office 365, Hyper-V, VDI, RDS, ADFS, WSUS, SCCM the list goes on.AV/Malware protection (Sophos Endpoint). Responsible for health and management of the Client & Server estate. I am the the first port of call from all support staff on any anomalies/possible infections. AV/Exploit Policy creation and maintenance.PowerShell scripting, I have created a huge number of scripts for automation and information gathering. Some are very simple some are more in depth, available time and business need determine what is created. I have also created a large number of PowerShell based Winform GUI's for less experienced colleagues making the task of running a PowerShell command more intuitive. The installation, configuration and maintenance of Sophos UTM (8x) (forward) proxies (x8 VMs)I am often tasked with passing on knowledge to other teams such as our IT Servicedesk, Desktop Support and Operations teams. This can simply be over IM (Skype), Email or whiteboard sessions. Show less Worked in a team of 12 split into 4 teams of 3 working a shift rota.The team provided 24/7 365 support, monitoring and backups for the IT estate.Main day to day tasks involved 2nd line support of user incidents and requests, monitoring, troubleshooting & escalation of all IT system alerts, remediation of backup failures.The Operations team where central to high priority incident calls and often chaired meetings and kept customers and support up to date with the status of issue. Show less

  • Senior Information Technology System Engineer

    Apr 2012 - Nov 2019

  • Senior IT Operations Engineer

    Apr 2007 - Apr 2012

  • Service desk/Desktop engineer

    Nov 2004 - Apr 2007
• 

  NEC Europe

  Jan 2020 - Jun 2023

  Post Sales Technical Lead

  As a Post Sales Technical Lead within NEC i have technical responsibility for all in-flight projects from start to a successful completion and handover to support.Working with Technical Pre Sales staff i am able to keep abreast of potential opportunities and feedback information on in-flight projects to ensure the Pre Sales team have the up to date information they require for a successfull techical design.A large part of the role is working with NEC and customer project teams to resolve any technical issues and raise any design and/or contract changes as required. Some design changes require a complete redesign due to unknown factors at the project inception. The Post Sales role encompasses a level of Pre Sales consultancy, Architectural design and Delivery engineering. This role requires me to be able to context switch instantly and relay technical information from customers to development teams. This generally requires a level of 'translation' to ensure the customer requirements are understood by all parties.NEC engineers work with Post Sales to feedback technical issues, ensuring challenges are raised via the correct channels. The Post Sales Technical Lead handles escalations and drives the NEC Product and development teams to ensure products are fit for purpose and bugs are resolved. Show less

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  Motorola Solutions

  Jun 2023 - now

  Technical Architect (Pre-Sales)

  As a Presales Technical Architect, I serve as a pivotal technical liaison between Motorola Solutions Sales and our clientele, specialising in the sales and integration of advanced Control Room solutions and services. My primary responsibilities encompass providing comprehensive technical support, including sales presentations, live product demonstrations, specialised customer training, and expert input during the tender bid response process. I am adept at identifying and evaluating both business and technical customer requirements, thereby ensuring a seamless alignment of our solutions with their unique needs. Leveraging my industry acumen, I proactively contribute to enhancing our product portfolio in line with evolving industry trends and dynamic customer demands. Show less