Mandeep Kainth

Experience

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  HGC

  Oct 2011 - May 2012

  Executive

  Managing the day-to-day operations of the office•Organizing and maintaining files and records•Planning and scheduling meetings and appointments•Managing projects and conducting research•Preparing and editing correspondence, reports, and presentations•Making travel and guest arrangements•Providing quality customer service•Working in a professional environment

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  Eureka Operations Pty Ltd.

  Aug 2012 - now

  Effectively manage large amounts of incoming calls•Generate sales leads•Identify and assess customers’ needs to achieve satisfaction•Build sustainable relationships of trust through open and interactive communication•Provide accurate, valid and complete information by using the right methods/tools•Meet personal/team sales targets and call handling quotas•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution•Keep records of customer interactions, process customer accounts and file documents•Follow communication procedures, guidelines and policies•Take the extra mile to engage customers Show less

  • Assistant Manager

    Mar 2018 - now

  • Customer Service Representative

    Aug 2012 - Mar 2018
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  Data3

  Aug 2013 - Jun 2014

  Junior Business Analyst

  Manage requirements and ensure they are stored in automated systems.◾Record, manipulate, and make reports on requirements stored in the rational tool suite.◾Supervise requirements traceability information and record requirements status in the course of the project.◾Monitor changes to baseline requirements with the use of effective application of change control processes and tools.◾Make contributions in the development of Test Plans and Test Scripts, and also perform test execution as required Show less