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Brandon Smith

Brandon Smith

Telesales

Followers of Brandon Smith215 followers
location of Brandon SmithGreater Seattle Area

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  • Timeline

  • About me

    Lifelong IT Generalist

  • Education

    • Renton Technical College

      2016 - 2017
      Certificate Computer Network Technology

    • Lake Washington Institute of Technology

      2003 - 2005
      Electrical/Electronics Maintenance and Repair Technology

      Studied electronics technology and electronics repair.

  • Experience

    • Fry's Electronics

      Jun 2005 - Feb 2008
      Telesales

      Help customers over the phone with information regarding products in the Computer department. Stock, face, and clean the department. Sell customers products that fit their needs and recommend possible upgrades or alternatives.

    • Volt

      May 2008 - Jun 2014
      NOC technician

      Ensure uptime of servers, engage remote teams to replace failing hardware, Engage various teams to resolve larger issues, engage the security team if there was unusual network activity. Review alerts and act on them in order of severity to ensure that there is no customer impact.

    • Beyondsoft

      Jul 2014 - May 2015
      Operations Engineer

      Ensure maximum uptime of serversRedeploy Virtual Machines that had become corruptedInvestigate networking configurations if the server could not be contactedEngage remote teams to replace failing hardwareRestore servers to a healthy state in case of hardware or software failures.

    • Home Depot

      May 2016 - Apr 2017
      Sales Associate

    • Prime Electric

      Apr 2017 - May 2020
      IT Field Technician

    • Insight Global

      Nov 2020 - Nov 2021
      IT Support Technician

      In-person and remote technical support for 400+ desktop and laptop computerusers. Office 365 maintenance; major upgrades of applications, software, and hardware; and MDF/IDF wiring maintenance. Use ServiceNow to respond to issues and document efforts to resolve 30+ tickets/week. Troubleshoot, re-image, perform break/fix repair, and modify software and hardware while helping ensure standards, service levels, and team/company objectives are met. Utilize remote management tools like RDP, SCCM, and Active Directory to provide services to end users. Provide training to end users in support of numerous hardware, software, and clinical applications supported by IT. Image and replace 1000+ Thin Clients with Full Windows PC's without disrupting patient care or clinic operations. Show less

    • Skanska

      Nov 2021 - now
      IT Field Service Engineer

  • Licenses & Certifications