Sara Freeburger

Experience

• 

  St.George Bank

  Mar 2003 - Feb 2012

  Contact Center Manager
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  Westpac

  Jun 2003 - now

  Responsible for the growth and transformation of the central recognition framework across both consumer bank and business bank.(approx. 14,000 employeesProvide a platform for our employees to recognise their colleagues through instant recognition and formal recognition. Work with our business to understand what they key priorities and focus areas are. And how this framework will support and enhance their strategic goals and business performance. The Recognition Team, is to support, nurture and drive engagement and recognition across Consumer Bank and Business Bank workforce. We do this through leading with influence and driving acknowledgement of our staff who live and believe in our Service Promise, Business Performance, Community & Environment and One Team Values. We create a space in our businesses to recognise our employees who place our customers and our business FIRST. Show less Senior Manager, Customer and Business Services, Contact Centers, Westpac Group. Specializing in Customer Experience and Operational Management. This is achieved through, continuous review of efficiencies, processes, while placing the customer at the center of all reviews. Established experience in partnership relationships and understanding what success looks likes and how to achieve success. Expertise in stakeholder management, people engagement and implementation of strategic business initiatives. Proven ability to demonstrate agility by managing multiple business units and drive success Show less

  • Executive Manager for Strategic Programs

    May 2024 - now

  • Executive Manager, Business Lending Operations

    Nov 2020 - Jul 2024

  • Senior Manager Best Sourcing Remediation Hub

    Jul 2019 - Nov 2020

  • Senior Manager Talent, Knowledge and Integration Customer Contact Centre

    Feb 2018 - Jul 2019

  • Recognition Manager, Westpac Consumer Bank and Business Bank

    Jun 2017 - Feb 2018

  • Senior Manager, Customer Experience, Direct Alliance

    Aug 2014 - Jun 2017

  • Contact Centre Manager

    Jun 2003 - Aug 2014