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Allison Hockenberry-Hanna

Allison Hockenberry-Hanna

Followers of Allison Hockenberry-Hanna224 followers
location of Allison Hockenberry-HannaYoungstown, Ohio, United States

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  • Timeline

  • About me

    Assistant Store Manager

  • Education

    • Capella University

      2012 - 2016
      Master’s Degree Industrial and Organizational Psychology 3.85

      Activities and Societies: Capella University Psychology Club Industrial and organizational psychology (also known as I–O psychology, occupational psychology, work psychology, WO psychology, IWO psychology and business psychology) is the scientific study of human behavior in the workplace and applies psychological theories and principles to organizations.

    • Youngstown State University

      2000 - 2004
      Bachelor of Applied Science (B.A.Sc.) Criminal Justice 3.36

  • Experience

    • Lowe's Companies, Inc.

      Aug 2004 - Aug 2014

      Managed daily operation of Specialty Sales Program which included achieving sales budget, controlling expenses and maintaining margin dollars.Handled all complaints that occurred inside a customer's home, both product and property.Trained all store associates on the selling and legal processes involved as well as responsible for evaluating and assisting with the company's different selling techniques.Anticipated, recognized, and responded to change by using innovative problem solving and adapting to changes in technology. Show less

      • Installed Sales Manager

        Jan 2011 - Aug 2014

      • Zone Manager

        Oct 2008 - Jan 2011

      • Department Manager Admin and Receiving

        Sept 2006 - Oct 2008

      • Loss Prevention Manager

        Aug 2004 - Sept 2006

    • Comcast Spotlight

      Jul 2014 - Mar 2019

      Facilitated pre-sale client needs including: development of contract negotiation strategies, new client onboarding and support, coordinating with the AE, research, marketing, and interactive departments to help drive and grow revenue. Provided pre and post-sale support to top Account Executive in the Western PA/Eastern OH market area, while maintaining the daily needs of top one hundred active clients ($3.5M list).Maintained a customer-centric strategy for post-sale account management support: managed execution of client campaigns, resolved billing issues, provided internal and external system support, and fostered positive client relationships.Constructed and maintained successful organizational workflows that supported efficiency and effective business operations in high-pressure environment. Show less

      • Administrative Assistant

        Jan 2018 - Mar 2019

      • Local Account Executive

        May 2017 - Dec 2017

      • Sales Support Specialist

        Jul 2014 - May 2017

    • Spectrum Reach

      Apr 2019 - Jul 2021
      Account Planner

      Proactively gathered information about a client's needs and worked with multiple Account Executives to understand the client's marketing objectives.Facilitated regular communication with clients to gather feedback on schedules and understand required changes to improve future sales.Utilized research metrics such as Kantar, Polk, Nielson, and Comm Score data to make proposal recommendations for clients.Created sales presentations that can be delivered as complete solutions achieving all of the client's needs.Partnered with marketing, research, pricing, inventory, and digital teams to compile information to ensure the proper solution is delivered to the client. Show less

    • JPMorgan Chase & Co.

      Jul 2021 - Jul 2023
      Relationship Banker

      Deliver exceptional customer service to new and existing customers by providing appropriately-aligned bank products, services and financial planning options.Compile critical information on new accounts, including all pertinent compliance documentation including AML and KYC protocol to protect the business and the client.Partner with specialists to connect customers to experts who can help with specialized needs.

    • Lowe's Companies, Inc.

      Jul 2023 - now

      • Assistant Store Manager

        Jan 2024 - now

      • Scheduling and Staffing Admin

        Jul 2023 - Jan 2024

  • Licenses & Certifications