Mukesh Gupta

Experience

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  Global One Technology Pvt. Ltd.

  Dec 2012 - Jun 2013

  Customer Support Engineer

  • Basic Internet troubleshooting, troubleshooting desktop related issues and laptop related issues.• Call login, Customer Support, SLA/CRM, Technical Issues, telephonic Support.• Formatting and Installing of OS like Windows XP, 7 and Linux.• Installation of Video Conferencing Software called GMEET at various client locations. • Providing training to client by visiting client side as well as by connecting through video conferencing or by telephonic or through remote support.• Providing support and troubleshooting video conferencing issues of client through telephonic support or through remote support.• Knowledge of about VOIP Technology and Installation and troubleshooting part of IP Phone. Show less

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  Trunkoz Technology Pvt Ltd

  Jul 2013 - Mar 2014

  Technical Support Engineer

  • Knowledge and Hands on Experience of Configuring and Troubleshooting Windows Based Server and Linux Based Server.• Knowledge of Active Directory, DHCP, DNS Server, Web Server, FTP, Telnet.• Knowledge and Troubleshooting of Database Management Like MSSQL and MySQL Server 2005&2008.• Troubleshooting Website Related Issues and Mailing Services.• Knowledge of IIS, RDP connection and PHPMyAdmin.• Coordinating with Data Centre Team in case of Server Related Issues like downtime or during Network Problems.• Providing Telephonic Support, Solving Tickets raised by Customers and Maintaining SLA.• Good Knowledge of Ticketing tool system (Kayako).• Experience on working with Monitoring tools like PRTG and Nagios.• Monitoring Bandwidth Consumption and monitoring the connections of Windows and Linux Server through SolusVM.• Taking Backup of website and mailing services hosted on Server through R1Soft for disaster recovery. Show less

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  Newgen Software Technology Pvt Ltd

  Jun 2014 - Oct 2014

  System Administrator

  • Handling office network and Internet related issues.• Handling issues related to LAN connectivity and Wi-Fi connectivity.• Configuring Port‘s so that user can access internet through LAN.• Configured Wireless D-link Router and its basic troubleshooting.• Basic configuration of routers and switches and it’s troubleshooting.• Troubleshooting Network Connectivity, Ping, Tracert, Telnet and FTP.• Knowledge of DHCP, Active Directory, Firewall and Anti-virus.• Installation of Email Clients like Microsoft Outlook 2003, 2007, 2010 and Thunderbird and troubleshooting of Outlook. Taking Back-up and restoring back-up of outlook.• Assigning name to machine and Adding machine to Domain and Troubleshooting of it as and when required. Adding user name to Proxy Server so that user can access the internet.• Installation of software's like Oracle, Java, SQL Server, etc• Assembling computers and solving regular upcoming hardware issues.• Evaluating network issues and solving technical issues of the employees.• Connecting Printers with desktop and laptops and troubleshooting it as and when required.• Visiting Client location for Scanner related issues. Experience on Troubleshooting Cheque Scanner and Document Scanner. Interacting with Clients, Maintaining Good Relationship with Clients and solving the query raised by client within specified SLA.• Preparing daily work status report and submitting the reports to Manager on weekly basis. Show less

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  ESDS Software Solution Pvt Ltd.

  Mar 2015 - Jul 2016

  Network Engineer

  1) Design, Architecture and Implementation of ESDS Data Center Mumbai Location.2) Configuration of Network Devices like Juniper, Cisco, HP, Dell and Netgear.3) Structure Cabling of Data Center along with Dressing and Labelling of Copper Cables, Fiber Cables and Power Cables.4) Configuration, Implementation and Troubleshooting of Network Services like a) NTP b) Syslog c) SNMP d) Autobackup and Restore e) AAA like TACACS5) Discussion of Network Topology with Customers to design their own Network.6) Configuration, Implementation and Troubleshooting of Blade Chassis like HP and Dell.7) Experience in working with Servers and Troubleshooting of same.8) Monitoring Networks like Power Utilization, Syslogs, WAN links, Network Devices logs, Server logs, etc with the help Nagios, PRTG, SNMP, Solarwinds and eMAGIC.9) Handling Customer Queries through Calls, Chats and Mails.Experience in working with Ticketing Portal System like Kayako. Show less

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  Acute Informatics Pvt. Ltd.

  Jul 2016 - Mar 2018

  Network Engineer L2

  Working as Network Engineer L2 for supporting entire Standard Chartered Securities Network, the company has more than 20 sites across India, which having technologies like WAN, MPLS, VPN, Intranet and Internet. • Management of Network devices like Router, ASA Firewalls, and L3 / L2 Switches.• Providing solutions for making network redundancy for internal projects.• Implementing Access Control List and NAT on Cisco ASA.• Configured Site to Site & Remote Access VPN on Cisco ASA.• Routing protocols OSPF, BGP, EIGRP and Static.• HSRP, STP and VTP are used in switching environment. • Designing the new IP addressing schema as per requirement.• Creating, Managing VLANs on L3 & L2 Switches.. Failover testing for all the SCSI branch across India through link and device failure.. Failover testing for all the SCSI Applications like NSDL, TAW and trading website through link failure, device failure and Disaster Recover (DR).• Coordinating with Vendors for WAN link problem. • Network performance analysis, Reviews of network designs.• Network monitoring using Solarwind Network Monitor. • Review of Daily Reports of Bandwidth Utilization, Uptime Reports, Downtime report,• Daily Incident Reports, CPU & Memory Utilization Reports and done analysis.• Proper co-ordination with project team & technical team regarding implementation.• Monthly Reports for Network Availability/Daily Escalation Reports/RCA. Projects LLSTS Compliance Fix for all the devices across all the branches. Rolled out TACACS server implementation across SCSI. Cisco ASA firewall replacement with Juniper SRX650 firewall. Cisco 2960 switch replacement with Juniper EX4300 switch. Show less

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  NTT Ltd.

  May 2018 - Apr 2020

  Sr. Network Engineer (Technical Support)

  Working as Sr. Technical Support Engineer (Network Engineer L2) for Branch Server Consolidation Project of State Bank of India (SBI), Moving the Physical Branch Server to Virtualization for more than 25,000 Branches across India which include technologies like VxBlock, 9K switches, 3K switches, Virtualization (NSX Firewall).Project: Branch Server Consolidation Project for State Bank of India for Belapur (Navi Mumbai) Location.Roles and Responsibilities:➢ D & I of VxBlock 540 (Hyper Converged Infrastructure) in DC (Sify Technologies-Navi Mumbai) and DR (CtrlS-Hyderabad) for BSC Project of SBI.➢ Configuring and managing of Network devices like Nexus 9K and Nexus 3K along with basic configuration of MDS 9148S and UCS.➢ Configuring Branch Routers as per standard compliance of SBI and troubleshooting as and when required.➢ Creating, managing and troubleshooting firewall rules in NSX environment.➢ Creating, Managing VLANs on L3 & L2 Switches.➢ Monitoring Network switches, NSX Firewalls, UCS, etc➢ Preparing diagram of Vxblock through Microsoft Visio. ➢ Implementing MRTG to check the bandwidth utilization of switches across all Vxblocks. Show less

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  Wipro Limited

  May 2020 - Oct 2021

  VMware NSX Administrator

  1) Creating, managing and troubleshooting VMware NSX for Citi Bank Project.2) Working on new NSX build sheet.3) Deploying NSX Manager, NSX Edge devices, NSX Load Balancers, creating DLR and Logical Switch.4) Upgrading NSX Manager and NSX Load Balancers with respect to compliance.5) Troubleshooting NSX Load balancer issues, NSX Firewall issues and NSX network related issues.6) Working with ESXI team for patching related activity

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  Nano Connections Pvt Ltd

  Nov 2021 - Aug 2022

  Vmware NSX Consultant
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  IDFC FIRST Bank

  Aug 2022 - now

  Chief Manager