Manasi Shevade

Experience

• 

  Human Disabilities Center George Mason University

  Jan 2006 - Sept 2006

  Analyst
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  Teaching Assistant-Information Systems Department at George Mason University

  Aug 2006 - Dec 2007

  Teaching Assistant
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  IBelong Networks

  Jan 2007 - Jan 2007

  Intern-Web Analyst

  Gathered requirements, provided end user training, and designed wireframes.Worked with client, project manager, and development team to ensure customer/design requirements were met.

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  Excelacom

  Jan 2008 - Nov 2017

  • Led intake management for in house CRM suite implemented at Comcast. Managed and published capacity & monthly release schedule with appropriate business and IT executive approvals• Contributed in quarterly planning sessions to gain consensus on functionality and capacity by release while mitigating risks• Host weekly CCB meeting with business, SE PMs to drive change requests approval into specific releases• Host calls to drive business and SE PMs commitments on the user stories by release• Publish weekly and monthly status reports for internal and client consumption• Highlight risks and issues to the impacted teams to drive appropriate solution implementation in time• Maintain and publish overall release schedule and user stories assignment across releases to client • Maintain OOMs by user stories by release. Show less •Conducted voice of business meeting sessions with key stakeholder for 2 new cloud products to be marketed via B2B and Indirect Channels. Ensured executive sing-off for the quote to cash system and product requirements •Validated solution definition, test coverage ensuring all business requirements and identified system enhancements are accommodated within the defined timelines.•Acted as a liaison between IT and business to prioritize and manage the system and product enhancement requests from business to align on client’s goals and release dates. •Authored SRS, Process flows, Product Configuration documentation, Enhancement documentation, proposed solution documentations/flows Show less •Collaborated with the global client stakeholders and QA counterparts to devise test objectives, policies, procedures strategies and test plans.•Acquired resources required for the duration of the project and support UAT, beta testing activities •Set up necessary training and environment support required by the team prior to execution•Led offshore team of 13 to manage and report on testing progress; track quality while adapting the test plan to evolving conditions to meet the client’s delivery dates.•Authored and provided system training to UAT, Beta test users and end users prior to UAT, Beta testing phases Show less •Led focus groups to understand Client's business (quote to cash) across the organization for legacy products to document gaps, issues, and process improvements •Effectively chart Client's as-Is system / architectural process flows, observations and challenges for the existing quote to cash process and its potential impacts on launching into Cloud Market•Defined solution to implement new CRM-Quote to cash platform and Sales process for clouds based product to accelerate time to market, improve time to revenue and customer experience. •Led Requirements gathering process and developed wireframes for CRM-Quote-Cash using Microsoft Axure. Conducted continuous review and feedback sessions on Wireframes to get IT and business executives sign-off•Assessment resulted in subsequent project to implement proposed CRM (quote to cash) to systematically launch cloud products Show less •Interact with the client associates to understand the current Wholesale Directory Listing architecture and associated business requirements•Participate in requirements gathering sessions to create System Requirement Document (SRD)•Create and maintain test scope and strategy documents•Lead an offshore team to validate and ensure the test plan/scenarios created are aligned with the System Requirement and Design document. •Manage and track offshore test execution results, provide support as required to ensure the system testing timeline is met•Maintain test results and log defects in Quality Center•Generate weekly test status reports for the client and Excelacom executives•Track defects to closure with the support of the offshore development and testing team Show less Leading Telecom Provider in Puerto Rico•Ensured development of test cases and test data as per project plans to meet the requirements.•Performed functional testing on daily basis for all releases.•Executed smoke tests to insure complete functionality of the product was maintained after every deployment.•Conducted defect review sessions to understand underlying root cause and worked with the development team to resolve the defect•Tracked and maintained defect status in Quality Center and JIRA tracking systems •Generated daily system health check report for the client and Excelacom executivesLeading Cable, Internet and Phone Service Company in USA•Interacted with the client associates to understand the existing end to end order fulfillment processes •Participated in JADs to gather requirements related to the order fulfillment systems and its associated external components •Streamlined the existing order fulfillment workflow by leveraging Excelacom Century Suite Product•Participated in review sessions with the client to address concerns and provide clarifications.•Created and maintained a solution document, interface documents, Requirements Traceability Matrix (RTM), Field Traceability Matrix (FTM) and created mock UI screens. Show less •Interacted with executives, managers and leads to understand the working of the business, operations and IT systems within the client organization•Conducted gap analysis across departments such as Customer Care, Provisioning, Implementation, IT and Billing within the client organization to streamline the existing processes.•Generated detailed System Requirement Documents (SRD) , High Level Design (HLD) documents, Requirements Traceability Matrix (RTM) and Field Traceability Matrix (FTM) for current and proposed architecture•Created and maintained mock UI and wireframes for the proposed systems•Assisted project manager to generate daily and weekly project status reports Show less

  • Century Implementation Intake/ Release Manager

    Jan 2016 - Nov 2017

  • Sr. Consultant /Project Lead

    Jul 2015 - Jun 2016

  • Sr. Consultant

    Nov 2014 - Jun 2015

  • QA Consultant / Lead

    May 2014 - Dec 2014

  • Business Consultant

    Jun 2013 - May 2014

  • QA Test Lead

    Mar 2012 - May 2013

  • Consultant

    Mar 2010 - Mar 2012

  • Business / Technical Analyst

    Jan 2008 - Mar 2010
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  Herbalife

  Aug 2018 - Sept 2020

  Sr. Applications Analyst
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  Herbalife

  Aug 2021 - Jul 2022

  Sr.Applications Analyst
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  TE Connectivity

  Jul 2022 - now

  IT eCommerce System Service Manager