Experience

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  Us army

  Jan 1986 - Jan 1991

  Battle communications operator | tank gunner | commander | safety | non-commissioned officer

  • Oversaw 5-20 personnel, including 15 gunnery ranges, and over $15M in equipment

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  Equipment exchange resources

  Jan 2002 - Jan 2007

  Computer technician | office manager | operations | tech support | customer service | training

  • Led operations for Tech Support, Customer Service, Help Desk Support, and Asset Control while managing IT equipment

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  Veridyne inc

  Jan 2007 - Jan 2008

  Deployment specialist | project leader | operations management | leadership | inventory management

  • PC and laptop deployment for Philadelphia, Bucks, Montgomery, and Delaware county school districts

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  Ctdi

  Jan 2008 - Feb 2020

  Senior Operations Manager Time Warner Cable/Charter Regional Hub• Led multi-shift operations of 250–300 direct reports, responsible for achieving daily order goals for 1,000+ consecutive days• Provided direction, goals, and achievement plans informed by analysis of performance reports, KPIs, and P&Ls• Engaged in cross-functional collaboration to enhance systems/processes to drive efficiency, excellence, and engagement• Supported professional development through assessing learning needs and applying creative, practical learning solutions• Interviewed, hired, and supervised personnel while ensuring excellent quality control and adherence to company policies• Traveled to other branches to provide training, address customer service and P&L issues, and share best practices• Enabled Charlotte facility to reach full operational capacity, resulting in filling all orders while hitting P&L goals and KPIswithin 30 days of operations Show less • Monitored, coordinated, and communicated progress toward achievement of business goals, objectives, and strategies• Led initialization, testing, and refurbishment of over 40 models, working closely with IT and quality management• Identified problems or opportunity areas and established action plans for improvement of workflow and processes• Prepared and analyzed current-day sales reports, budgets, employee schedules, and customer service data• Trained staff on safety policies and procedures, product knowledge, and computer applications software Show less

  • Senior Operations Manager | Operations Specialist | Project Manager | Supply Chain | Logistics

    Apr 2009 - Feb 2020

  • Supervisor Comcast Keystone Hub | Operations Management | Training & Development | Budgeting

    Jan 2008 - Jan 2012
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  Teletech

  Feb 2021 - now

  Customer support specialist