Experience

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  Life cafe

  May 2006 - Feb 2007

  Waiter

  ● Delivered exceptional service in a high-volume environment, quickly advancing from runner to host and then to waiter● Maintained a high standard of customer service and table management, contributing to guest satisfaction and repeat visits

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  Izakaya ten

  May 2007 - Mar 2008

  Bartender

  ● Educated guests and staff on an extensive sake and shochu menu, enhancing guest experience and driving beverage sales● Crafted and served classic and signature cocktails, contributing to a memorable bar experience and increased repeat business

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  Kurve

  Aug 2008 - Jan 2009

  Manager

  ● Assembled front of house team, composed opening training protocol and materials, and oversaw dining service standards● Oversaw nightly dining operations, ensuring adherence to service and menu standards and optimizing guest flow

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  ‘inoteca vino, cucina e liquori bar

  Aug 2009 - Oct 2010

  Assistant wine director

  ● Enhanced guest experience by guiding them through an all-Italian wine list, driving wine sales and customer satisfaction● Maintained inventory and led educational sessions for staff, boosting their wine knowledge and upselling abilities

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  Savoy restaurant

  Oct 2010 - Jun 2011

  Manager

  ● Implemented new learning opportunities for staff while overseeing daily operations to ensure consistency and quality of service● Optimized inventory in collaboration with vendors and managed accounts payable and payroll precisely and with integrity

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  Jean-georges management

  Sept 2011 - May 2015

  Captain, jean georges restaurant

  ● Upheld top dining standards by managing the dining room and training staff, contributing to sustained accolades● Demonstrated flexibility to accommodate guest needs, enhancing customer experience and fostering loyalty

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  Singer equipment company

  Jun 2016 - Jun 2017

  Account executive

  ● Cultivated and maintained a robust client portfolio through effective communication and relationship-building● Generated over $1.25 million in revenue by meeting customers’ unique needs and adapting strategy based on market trends● Streamlined operational efficiency by coordinating ordering and receiving to meet customer needs, enhancing client satisfaction

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  Singer equipment company

  Jan 2018 - now

  ● Achieve departmental profits of over 30% by optimizing marketing spend through strategic planning and allocation of resources● Spearhead annual 500-guest event, minimizing cost through total vendor sponsorship of venue and entertainment ● Develop processes to refine internal resource organization and improve customer onboarding, reducing onboarding time by 50%● Steer team of 10 to successfully execute 15+ simultaneous projects per quarter, improving completion rates by at least 20%● Strengthen vendor relationships through collaboration, direct negotiation, and active involvement in industry buying groups Show less

  • Marketing Operations Manager

    Mar 2022 - now

  • Marketing Operations Specialist

    Jun 2021 - Mar 2022

  • Marketing Coordinator

    Sept 2020 - Jun 2021

  • Sourcing/Procurement Coordinator (LMT Liaison)

    Jan 2018 - Sept 2020