Experience

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  Kimberly-clark

  Oct 2003 - Jul 2005

  It support assistant
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  Atos

  Jun 2008 - Aug 2012

  It deployment engineer @bnp-paribas
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  Computacenter

  Oct 2012 - Sept 2017

  Predix is General Electric's software platform for the collection and analysis of data from industrial machines. The platform delivers shared capabilities that industrial applications require: asset connectivity, edge technologies, analytics and machine learning, big data processing, and asset-centric digital twins.In August 2016 the GE Digital Foundry site opens in Paris, France. It is the European division for the Digital Predix product.The Foundry site of Paris is a design center, built to welcome guests and work with them around their specific needs.Reporting to the Foundry Operational Manager, I am acting as an IT local coordinator. This involves multiple skills and tasks: reorganize the support and the approach, creating a proper documentation of all the site specifics, providing IT training, handling the customer requests (special events, infrastucture changes, new IT products to implement within the site).The challenge of this work is not on the scale of the support (the site is only 100 people), but on the pure excellence of the support and the capability to keep pace with technical changes & requests, to adapt to them. Show less This position adds to the VIP User support for GE Capital France and implies 3 roles : 1- Lead of the local VIP supportIt is the supervision of the local VIP support which was implemented in august 2015. Here my goal is to implement a VIP support, providing best practices, tools, and to follow the activity. 2- Technical Lead of the local End User Support teamCreation of a supervision technical matrix, to understand what technical procedures are missing to create them, and follow the skills of the local engineers to strenghten the team. 3- Technical specialist link between Computacenter and General ElectricMain technical contact for Computacenter operational managers & General Electric IT leaders in charge of the end user support, I am acting as a link providing technical information and advices to report issues & propose changes for a solution or an improvement.I am also working on small specific projects requiring technical information & communication Show less Working as a dedicated engineer in charge of the IT support of 25 VIP-classified users (steering committee of GE Capital France and other executive staff members), this role requires to closely follow their IT needs, be their primary contact, find a solution when they face an issue.This position implies communication skills, trust, proactivity, reactivity, accuracy in the gathering of information, understanding of the needs of the customer, being able to synthetize & explain, propose a solution using technical skills and environment knowledge.I'm also part of the Mobile Phone Fleet team, in charge of the administration of 550 lines and mobile devices. My role is to maintain the procedures up to date and to handle technical issues the users can face. Show less

  • IT Local Coordinator @General Electric Digital Foundry Europe

    Nov 2016 - Sept 2017

  • IT L2 EUS Technical Lead @General Electric MoneyBank

    Oct 2015 - Nov 2016

  • IT L2 VIP User Support @General Electric Capital

    Mar 2014 - Nov 2016

  • IT L2 End-User Support @GlaxoSmithKline

    Oct 2012 - Mar 2014
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  General electric (ge)

  Sept 2017 - Jun 2022

  Premium it support

  In 2017 General Electric decides to create a cross-business team based in France to handle the local IT support of its Senior Executives, as Paris is the location of the World Headquarter for Renewables Energies, Power Grid, Power Conversion, as well as European Headquarter for Healthcare division.This product is the Premium IT Support, which already exists in the US at the time, but not in Europe. It supports the Officers & Senior Executives, acting as a concierge: being the single point of contact of anything related to technology (IT, phone mobility, Audio/Video, technical needs during special events...). This job implies a very deep knowledge of the IT environment, of the teams, methods and tools to accelerate the resolution of incidents or requests.As part of this new team of 3 people, my first role was to organize the service & the team around the excellence, gathering our knowledge, skills and work methodologies: Team building, homogenization of ways to work, KPI definition, reporting.Today, the team has grown in Europe, being present in the UK, Italy & Swizerland. Our implementation in France was a success.My role, on top of providing excellence, is now to work and propose continuous improvement for the service, and work closely with the other IT teams. As GE continues to change, I am there to bring my deep knowledge of the IT end user environment, helping the company to face all those new challenges. Show less

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  Ipsen

  Jun 2022 - now

  Executive & events it support manager