Experience

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  Raytheon

  Jan 1994 - Jan 1997

  Procurement quality engineer

  • Supported Director of Quality in ensuring high levels of productivity, process excellence, and problem resolution.• Performed supplier evaluations according to ISO-9000 standards to ensure compliance. • Partnered with third-party suppliers and other functional groups to drive quality.

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  Nortel networks

  Jan 1997 - Jan 2002

  • Managed contracts for legal department and third-party suppliers, overseeing supplier qualifications and performance; prepared and streamlined technical correspondence to expedite terms of agreements. • Ensured contract negotiations and changes within established guidelines; supported long-term contract negotiations with Alliance agreements to ensure mutual understanding between the parties regarding compliance. • Assigned personnel resources to projects during development, pre-sales, implementation, and maintenance phases by accurately matching skill sets of technical consultants to project requirements. • Ensured best-in-class customer service while meeting corporate revenue and resource requirements and driving team members to deliver all assignments on-time and on-budget. Show less • Authored, edited, and compiled technical material while overseeing production tasks for reports, web pages, presentations, articles, marketing materials, communications, and methodology for customer deliverables. • Monitored and controlled all quality documentation, performed internal audits, managed internal records program, and controlled the workflows and follow-ups for corrective actions.• Created a framework of Best Practices of Intellectual Property for Knowledge Management.• Awarded Pride Reward for Outstanding Contribution to Special Projects. Show less • Provided support for supply chain management, procurement, manufacturing/engineering, projects and contracts. • Defined standards, policies, and procedures while driving improvement, efficiencies, procedure documentation, performance tracking, and team development.• Facilitated process improvements by analyzing, mapping, documenting, and communicating with functional leaders. • Documented core business processes and conveyed results to process owners to ensure buy-in and compliance. Show less • Performed tasks and assignments necessary to establish quality acceptance criteria for wireless cell sites. • Reviewed and approved associated engineering and manufacturing documents (e.g., drawings, MPPs) to ensure that quality end item contractual requirements were met during installation, inspection, and test of cell sites. • Documented and mapped business models, major functional operations, and processes. • Supported customer business units regarding site quality, process improvement, and customer satisfaction by resolving issues, ensuring procedural compliance, and leading corrective action as necessary.• Performed Business System Analysis (BMA) and Business Management Study (BMS) for GSMA which led to organizational realignment and process improvements. • Awarded recognition and merit for performing and achieving above expected results. Show less

  • Senior Consultant, Supplier Operations

    Jan 2000 - Jan 2002

  • Documentation Manager, Communication Team

    Jan 1999 - Jan 2000

  • Senior Specialist, Business Management Systems

    Jan 1998 - Jan 1999

  • Quality Engineer

    Jan 1997 - Jan 1998
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  Winzer corporation

  Jan 2002 - Jan 2018

  Sr. it trainer

  • Created and maintained in-depth training courses for several hundred franchises, using their sales and order entry software that contributed directly to overall company sales and profit.• Authored, edited, and managed technical documentation, user manuals, standard operating procedures (SOP), installation guides, and technical instructional materials. • Served as administrator for system with 120 users, overseeing security, training access, and IT invoicing while also functioning as the dedicated asset manager, providing control monitoring, tracking, and lease reconciliation.• Provided asset management for hardware leased to franchises and internal operations equipment.• Contributed to corporate sales and performance through knowledge transfer.• Received multiple employee recognition awards for performance, service, teamwork, and franchise relations.• Functioned as a member of the safety team. Show less

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  Swiss-american cdmo

  Jul 2018 - Aug 2024

  Quality assurance engineer ii

  Quality Engineer coordinates and maintains the activities required for Swiss American Products. This includes but is not limited to process/product/equipment/Sterilization validations, quality system activities both internal and external to site, design control quality assurance activities and provides investigational support for NCR’s, CAR’s and customer complaints.