Experience

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  Titan

  Jun 2022 - Aug 2024

  Product support engineer

  -Provided friendly and comprehensive support via chat, email, and Zoom calls to ensure rapid issue resolution and enhance customer satisfaction.-Resolved technical issues for partner teams including WordPress, Hostinger, HostGator, Newfold, and GoDaddy, ensuring an optimal user experience.-Collaborated with cross-functional teams such as product, engineering/development, and DevOps to contribute to bug fixes.-Worked with the abuse team to address spam, abuse, spoofing, and phishing cases, maintaining a secure email environment.-Mentored new team members by sharing knowledge on technical and support-related aspects.-Created and updated the help center and knowledge base for users, and directly contributed to articles for three of the most impactful features released.-Participated in product planning to prioritize and implement customer-requested features. Show less

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  Saas labs

  Aug 2024 - now

  Product support engineer