Deep Enrich
Mohammed Kashif
Product Support Engineer
194 followers
Bengaluru, Karnataka, India
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About me
Product Support Engineer @ SaaS Labs
Education
Dayananda Sagar University
2018 - 2022Bachelors of Technology Computer Science and Engineering
Experience
Titan
Jun 2022 - Aug 2024Product Support Engineer-Provided friendly and comprehensive support via chat, email, and Zoom calls to ensure rapid issue resolution and enhance customer satisfaction.-Resolved technical issues for partner teams including WordPress, Hostinger, HostGator, Newfold, and GoDaddy, ensuring an optimal user experience.-Collaborated with cross-functional teams such as product, engineering/development, and DevOps to contribute to bug fixes.-Worked with the abuse team to address spam, abuse, spoofing, and phishing cases, maintaining a secure email environment.-Mentored new team members by sharing knowledge on technical and support-related aspects.-Created and updated the help center and knowledge base for users, and directly contributed to articles for three of the most impactful features released.-Participated in product planning to prioritize and implement customer-requested features. Show less
SaaS Labs
Aug 2024 - nowProduct Support Engineer
Licenses & Certifications
- View certificate
AWS Fundamentals: Going Cloud-Native
Amazon Web ServicesNov 2020
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