Experience

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  Datacom

  Apr 1994 - Dec 1996

  Computer operator
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  Credit suisse first boston

  Jan 1997 - Aug 1997

  Computer operator

  Contractor, Canary Wharf, London

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  Healthalliance

  Jan 1998 - Jan 2003

  System administrator
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  Electronic data systems

  Jan 2004 - Sept 2007

  Infrastructure specialist, design services

  Design of Telecom NZ's Windows XP and Windows Vista images, development of automated deployment mechanisms and implementation of infrastructure migrations to Windows Server 2003, MOM, SMS 2003, Exchange 2003 from legacy Operating Systems.

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  Plan-b new zealand

  Sept 2007 - Aug 2011

  Manager of a team of 4x Server Recovery Engineers who provided recovery services to Plan-b's 400x customers. My team would perform ~1000 server recoveries per year (in controlled exercises or in the event of a disaster) onto dissimilar hardware using specialist recovery procedures developed for Windows, Novell, AIX, Linux, iSeries, HP-UX and Solaris Operating Systems. Recoveries would predominantly be performed into VMware environments or onto stand-alone hardware for AIX, SUN, iSeries, etc. Expert knowledge of CommVault, NetBackup, Backup Exec, ARCserve, TSM, Veeam, ShadowProtect and native backup tools. Expert knowledge of backup and recovery of SQL, Exchange, Oracle and SharePoint databases. Show less

  • Server Recovery Manager

    Sept 2008 - Aug 2011

  • Server Recovery Specialist

    Sept 2007 - Sept 2008
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  Hewlett packard enterprise

  Aug 2011 - Apr 2016

  Creation and improvement of processes leading to enhanced business outcomes for HPE and their enterprise class customers. Development and execution of automated security controls for NZ government customers. Management of NZ's largest IT Support Team (40x engineers) who globally support Fonterra's 180x VMware hosts, 1200x Windows and RedHat OSI's, SAN (XIV, V7000 and n-Series NAS's) and CommVault infrastructure. To achieve the best outcome the values I instilled in my team are intimacy with our customer’s applications and infrastructure, innovation, automation, ownership of issues and driving outcomes to completion.

  • Technical Consultant

    Apr 2015 - Apr 2016

  • Team Manager Virtual Environment Support team

    Aug 2011 - Apr 2015
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  Parallo

  May 2016 - now

  Helping Parallo's ISV customers to realize performance improvements and reduction in infrastructure cost by identifying performance issues within code and databases and developing programs of work to address them. Use cloud-based toolsets to accurately track transactions execution times and alert on any degradation post release. Tenaciously into the root cause of application outages, investigating key infrastructure, code execution times, database performance and alerts to determine corrective actions. Work closely with development and infrastructure teams to remediate issues. Show less Management of large-scale Azure and Hyper-V platforms for our customers, liaising with development, support, and CIO teams to maximize availability, minimize cost, and optimize performance. I acted as the bridge between the customer, multiple vendors, and the ViFX operational delivery team.I played a key role in ensuring the highest level of operational service delivery, providing governance across service management, incident and change management, continual service improvement and customer satisfaction, Show less

  • Security Services Manager

    May 2020 - now

  • Continuous Improvement Manager

    Jul 2018 - May 2020

  • Azure Services Manager

    Oct 2017 - Jul 2018

  • Service Integration Manager

    May 2016 - Oct 2017