Experience

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  Baraka optics

  Jul 2005 - Sept 2005

  Marketing coordinator. trainee
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  The german university in cairo

  Nov 2006 - Dec 2006

  Mba assistant coordinator. trainee
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  The baby academy

  Feb 2007 - Apr 2007

  Teacher

  Teacher

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  Midco

  Jul 2008 - Sept 2008

  Marketing coordinator trainee
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  Oracle

  Jul 2010 - Aug 2015

  In my role as ACS Account Manager had the capacity to articulate and deliver prepared sales talks that describe ACS services and value proposition to persuade prospects to learn more about the solutions ACS offer till deal closure. - Generated new business opportunities to ACS with exponential growth in Africa. - Lead in account planning, customer/market analysis, and strategy sessions. - Developed appropriate sales programs & solutions; maintain up-to-date competitive information and compile regional success. - Managed the sales process & was able to overcome objections by genuinely caring & learning about the prospects business needs by presenting ACS Value services. - Team Coaching & collaboration with new hires. Achievements: FY15 - 110% - Managed to close First Deal in Angola for ACS Show less In my role as Sales Specialization Program manager, I was the first to handle specialization with Oracle partners across MEA Region. - Met with CXO Oracle’s partners to present Specialization value preposition. - Forecast calls with Oracle partners on their progress towards specialization. - Responsible for developing and executing marketing programs that increase specialization identity and awareness.Achievements: Personal Initiative, Awareness campaign on the specialization in Oracle’s Boot Camps replicated across MEA Region after Egypt. -100 % Targets achieved with YoY growth. Show less

  • ACS Account manager

    Jan 2014 - Aug 2015

  • Customer Intelligence Representative MEA Region

    Jan 2012 - Dec 2013

  • Specialization program manager -MEA Region

    Nov 2010 - Dec 2012

  • HR Coordinator Trainee

    Jul 2010 - Oct 2010
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  Microsoft

  Aug 2015 - Jun 2022

  In my role as CSM I build & maintain strong relationships with CxOs, ITDMs, &BDMs and place a high-quality success Adoption & Change management with a business value plan that includes ROI with upselling M365. - Modern Work consumption subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and workshops.- Scrum Master, Exceeded Business Targets – Delivered & maintained monthly & quarterly forecasts by exceeding revenue and seat-based consumption targets.- Trusted Advisor represented the Voice of the Customer within Microsoft to advise and influence engineering on product capabilities across Platform & Meetings.Achievements: FY20: Overachieved targets by 110% along with a stretch assignment to cover Kuwait with Oman & Egypt | FY21: Developed TWO applications on TEAMS with MS Partner that was replicated across MEA. Egypt was Top performing commercial accounts across MEA in TEAMS Platform consumption numbers. Show less In my role as Senior Cloud solution specialist, I was playing two hats Job, one is the Leader & another is the seller across MEA. - Orchestrates a virtual team & lead the planning, orchestration, and execution of Modern Work opportunities with internal stakeholders & partners to cross-sell and up-sell across MEA.- Initiated compete campaigns and business analysis to hunt high-potential Modern Work customers across the region. - Implemented closure strategies to accelerate closing the deals. - Upsell Modern Work opportunities by identifying and engaging with key business CxO’s, understand customers’ business and technology priorities, governance & budget - Cross Selling by engaging in conversations with customers aligned to their industry to introduce how other workloads could enable digital transformation areas that is aligned with the customer’s industry and turns opportunities into deals. - Initiates conversations on digital transformation in one or more solution area by guiding examples of digital transformation success stories through workshops. - Drives incremental revenue growth through marketing campaigns.- Contributes to closure prioritized opportunities with sales reps on ground. - Overachieved results through teamwork, by Coaching junior team members in deal plan execution. Closure & building customer relationships (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure. Achievements: Overachieved FY16 targets -216% with GOLD deal award across MEA | FY17- 260% | FY18 160 % | Compete win backs: Google & CISCO” Show less

  • Customer Success Manager

    Feb 2019 - Jun 2022

  • Senior Cloud Solution Sales Professional

    Aug 2015 - Mar 2019
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  Oracle

  Jun 2022 - Jun 2024

  Senior cloud adoption manager

  Senior Sales Cloud Adoption Manager My goal is to increase Revenue & usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud. lifecycle, I orchestrate and manage the whole consumption lifecycle with cross teams to ensure product performance and high customer satisfaction.- I Lead scrum calls with Virtual teams where my primary focus on customer’s lifecycle, ensuring a successful & sustainable cloud consumption & revenue growth.- I forecast, monitor and predict consumption fluctuations & Churn risks, define and execute corrective actions with the team.- I continuously monitor and review Adoption Plan with the customers to guarantee the progress according to their expectations, facilitating the value realization.- I assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers.- I identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams to formulate a resolution plan. - Act as a customer advocate for product features and requirements.Achievements: FY23: EVA pharma Success Story published on Oracle.com by migrating their Ebusiness Suite to Oracle Cloud. Show less

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  Microsoft

  May 2024 - now

  Senior digital transformation expert